BY Metropolis Corp
FORT LAUDERDALE, FL – December 2, 2025 – Metropolis Corp today announced real-time reporting for Expo XT Webex Contact Center. Expo XT is a leading analytics platform for UC and Contact Center Reporting. Available January 2026, this breakthrough feature combines live call and queue reports with historical trend analysis and forecasting to deliver complete contact center visibility in a single platform.
Expo XT's real-time reporting transforms Webex Contact Center analytics by:
Unifying Real-Time and Historical Data: Track live agent states, wrap-up times, and queue activity while leveraging long-term trends to anticipate peak periods and optimize staffing.
Centralizing Performance Metrics: Access real-time queue KPIs, service-level indicators, and agent activity alongside historical analytics in a single, unified Power BI workspace.
Enabling Predictive Queue Management: View "calls waiting” in real time alongside historical patterns to identify bottlenecks early.
“Our customers have been asking for a more affordable real-time dashboard that helps them fully leverage Webex Contact Center’s AI-powered routing and omnichannel capabilities,” explains Sharon Harry, Marketing Product Manager. “Expo XT’s new live reporting helps every supervisor understand exactly what’s happening right now, take action in the moment, and continuously improve customer experience.”
Complete Communication Visibility Available in January 2026
Request a personalized demo to discover why leading contact centers choose Expo XT.
Headquartered in Fort Lauderdale, Florida, Metropolis Corp is a leading provider of unified communications (UC) analytics and call center reporting solutions, empowering organizations to transform their voice and contact-center data into clear, actionable intelligence. After three decades, its mission remains the same: empower organizations with the intelligence they need to reduce costs, maximize productivity, and elevate every customer conversation.
Media Contact:
Sharon Harry
Metropolis Corp
+1 954-414-2900
