Metropolis solutions are designed specifically for organizations that need to move beyond fragmented reporting and gain clear, actionable visibility into their Avaya environments.
For organizations utilizing Avaya Communication Manager (CM) or Avaya IP Office (IPO) platforms, clear visibility into call activity is essential.
Metropolis' call reporting solutions transform raw Call Detail Records (CDR) into actionable insights about usage, performance, and compliance.
Gain visibility into call volumes, agent performance, and queue statistics across Avaya Aura, IP Office, and Call Center Elite platforms.
Identify savings with call accounting, toll fraud alerts, and detailed cost allocation.
Receive 911 alerts with detailed location info to meet RAY BAUM'S Act and Kari's Law.
Simplify complex Avaya CDR data into dashboards for both technical and non-technical stakeholders.
"My experience with Metropolis Corp and in using their OfficeWatch Solutions is that they provide not only the most cost effective solutions in the industry, but also the most robust and easy to use."
Metropolis enables different teams to access the insights they need without requiring separate tools or manual effort:
IT & UC Engineering: Monitor system usage and maintain visibility across distributed environments.
Operations & Contact Centers: Track performance trends, call patterns, and service levels.
Finance & Leadership: Allocate costs and analyze usage trends for data-driven decision making.
Most organizations collect Avaya CDR data directly from their systems, but analysis requires additional tools to organize, interpret, and report on that data. Effective solutions transform raw records into dashboards, reports, and actionable insights.
Avaya call reporting focuses on understanding call activity, performance, and trends. Call accounting focuses on tracking and allocating costs associated with those calls, often for billing, budgeting, or cost control purposes.
Yes. In multi-site or multi-system environments, centralized reporting is typically achieved by consolidating data into a unified platform that provides consistent visibility across the entire organization.
Native tools are often sufficient for basic system-level visibility, but organizations with more complex environments require deeper insights, cross-system reporting, and greater flexibility than built-in tools typically provide.
Key considerations include the ability to handle multiple systems, provide clear and usable reporting, support different business needs (IT, operations, finance), and scale as your environment evolves.
Yes. Many organizations integrate Avaya call data into broader analytics platforms to combine communication insights with other business data, enabling more comprehensive reporting and decision-making.
Still using Avaya? We can help you make your data work for you.
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