Gain Visibility Into Your Enterprise Communications


Metropolis Corp provides UC Analytics and agentic data solutions that have helped thousands of organizations across the US and the globe to turn every call, chat, and customer interaction into enterprise insights that drive performance, customer satisfaction and revenue.

On-premise. Cloud. Fabric. Power BI. Whatever your infrastructure, we deliver the communications analytics and agent-ready data foundation you need with the deployment model you want.

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Actionable Analytics for Your Entire UC Ecosystem

From call accounting software to Power BI powered call center dashboards, our solutions are built to solve your biggest communication challenges.

Call Reporting & CAS Systems

Track every call with precision. Control your costs, recover revenue, and uncover usage patterns that keep operations efficient and guest experiences seamless.

Discover Call Accounting→

UC & Contact Center Analytics

Turn each customer interaction into insight. Measure agent impact, pinpoint performance gaps, and elevate customer experiences through unified, real-time analytics.

Explore UC Analytics →

Agentic Communications Data on Fabric

Connect and normalize your communication data into Microsoft Fabric, ready for building AI agents, reports and apps — no custom ETL, no Copilot license required.

Discover VoiceLake →

Accurate Cradle-to-Grave Visibility

View your calls across queues, agents, and even across UC and Contact Center platforms.



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Analytics Solutions for Every Communications Environment

From call accounting to Power BI powered call center dashboards, Metropolis Corp's solutions are built to solve your biggest communication challenges across platforms.

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What's New at Metropolis

We don’t just build software—we research and define best practices for the entire industry.

News announcement about Voicelake for Microsoft Fabric

News

Metropolis Launches Voicelake

A Telephony Lakehouse Workload for Microsoft Fabric

Read Announcement →
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Featured Guide

Outcome-Centric Call Center Metrics

A Guide to Better KPIs and Outcomes

Learn More→
Expo XT Solves UCCE to Webex Contact Center Migration Visibility

Case Study

Top University Graduates Visibility with Expo XT

UCCE to WXCC Migration Needs Analytics for Success

Read the Success Story→
Expo XT Fabric Workload Launched

News

Expo XT Now Available as Native Fabric Workload

Find it on Microsoft Marketplace

Read Announcement→
News announcement about Expo XT Integration with Broadworks

News

Expo XT Now Integrates with BroadWorks

Supports Broadworks-based Webex Calling Environments for Service Providers and Resellers

Read Announcement →
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Case Study

OSU Cures Poor CS with Expo XT

Analytics Improve Patient Call Management Across College Campus

Read Success Story →
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Featured Guide

Building Better UC Dashboards with Power BI & IBCS

Learn the IBCS framework and best practices for creating world-class dashboards.

Checkout the Playbook →
Metropolis happy customer

testimonials

What Our Clients Say

quotation image for call reporting for health services

I wanted to reach out to say thank you, to you and Metropolis, for a job well done on assisting us getting on the phone reporting platform. We were able to resolve issues right off the bat and find where we needed more staff. We really appreciate it greatly!"

Cody F., Nework Manager, Center for Health Sciences
Happy Expo XT Customer
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When a patient calls and says they left a voicemail, I can confirm the exact time they called, how long they were on hold, and that they went to the voicemail server. [Expo XT] gives me visual proof to confirm or deny those situations."

Chris P., OSU
Read the Case Study
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User friendly interfaces, low system requirements, easy to use call reporting features are rivaled only by the excellent customer service...

Sandals Resorts
Happy Customer
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I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface.

Troy B., Rosemont
Happy Customer
Metropolis excellent support

OfficeWatch is user friendly and Metropolis provides excellent support. I have never experienced a wait when I needed help. OfficeWatch has paid for itself several times over.

Edward B., President of Franklin-Pierce Associates
Happy Customer