Expo XT is a prebuilt Power BI analytics and reporting solution that gives you immediate visibility into calls, queues, agents, call quality, usage, and performance across the communications platforms your organization relies on.
Analyze data from Cisco, Microsoft Teams, Zoom, Webex, Avaya, NICE CXone, and other supported platforms through a consistent set of dashboards, reports, KPIs, and analytics.
All your enterprise communications reporting in one, easy to use analytics tool.
Your communications platforms provide reporting—but native reporting is typically designed around a single system. Expo XT gives you a broader view.
See call center activity, UC performance, call quality, queues, agents, and usage in a ready-to-use analytics environment. Compare performance, investigate problems, identify trends, and give your teams the visibility they need without relying on disconnected platform-specific reports.
Analyze performance over time to identify trends, compare periods, investigate changes, and understand how your communications environment is performing with our cradle-to-grave tracking.
Keep a pulse on your contact center with live wallboards that refresh instantly. Monitor active call queues, agent availability, and abandonment rates as they happen. Real-time is available on select platforms.
Poor audio, jitter, packet loss, and failed calls often hide behind incomplete native reports.
Identify call quality problems and investigate the conditions affecting communications performance. Connect call activity with quality and infrastructure information to help UC and IT teams troubleshoot problems, understand their impact, and pinpoint quality issues across Teams, Zoom, Webex, and Cisco—down to device, location, network segment, and user.
Expo XT provides the analytics and reporting contact center teams need to understand performance, identify trends, and respond to problems before service deteriorates.
Understand queue volume, wait times, service levels, abandoned calls, peak periods, and trends.
Identify where customers are waiting and where additional capacity or attention may be needed. Instantly see why a call was terminated, by which party the call was released, and diagnose connection issues.
See agent activity, workload, talk time, transfers, availability, live agent statuses, and performance trends. Give contact center managers the information they need to understand how teams are performing and optimize call handling.
Follow the complete call journey through IVR, queues, hunt groups, agents, transfers, and resolution. See where calls are being answered, transferred, abandoned, or lost.
Enterprise communications environments don't always run on a single platform.
Expo XT connects analytics across your communications systems—providing a consistent, cross-platform view without forcing teams to learn disconnected reporting tools.
Analyze Webex Calling metrics, user activity, and call performance through Power BI dashboards.
Gain deep queue, agent, and interaction analytics for your Webex Contact Center operations.
Analyze Teams Phone and communications activity alongside your broader UC environment.
Extend Cisco call reporting and analytics across supported Cisco communications and contact center environments.
Gain Insights into Zoom Contact Center and Zoom AI with queue reports and CX insights in Expo XT.
Gain detailed visibility into Avaya communications and contact center activity while maintaining consistent reporting across your environment.
Analyze contact center activity and performance alongside your other enterprise communications platforms.
Unify Genesys contact center performance metrics with centralized cross-platform reporting.
Maintain visibility and long-term reporting continuity across your Mitel communications environment.
Analyze Five9 contact center activity and queue performance alongside your other unified communications tools.
Expo XT connects analytics across legacy, modern, and hybrid environments.
Expo XT is built on Microsoft Power BI and comes ready with prebuilt dashboards, reports, and KPIs designed specifically for communications analytics. Aggregate data from multiple sources (on-premise CDR or cloud UCaaS) to deliver complete, crystal clear reports on the entire communication network.
Expo XT provides ready-to-use analytics for:
Drill from high-level performance into the underlying activity to understand what happened, where it happened, and why it matters. By leveraging Power BI, Expo XT puts the control in your hands to measure the call metrics and KPIs you care about.
Native reporting can answer important questions about what is happening inside an individual platform. But UC and contact center teams often need to answer bigger questions:
Expo XT provides the cross-platform analytics needed to answer those questions.
Enterprise communications platforms change as you migrate, add new systems, and operate hybrid environments. Expo XT provides a consistent analytics experience across supported communications platforms, helping organizations maintain visibility as their environments evolve.
Your communications environment can change without losing sight of your performance.
Turn your communication data into valuable insights with Expo XT. Seamlessly connect your chat, voice, and meeting data into one easy UC reporting platform. Request more information or get started with a free trial now!