Power BI for Enhanced UC Analytics with EXPO XT

Image header with colorful background and text Communication Analytics

As Johann von Goethe wisely stated, "There is nothing so terrible as activity without insight." Expo XT leverages Power BI to give you both.

Twenty years ago, if you were in business, you likely had a multiline phone system connecting to your extensions on a PBX back in some IT room or closet, and most of your business communication took place in that one spot. Today, not so much.

Today we are on the phone less and online more, chatting and communicating live with chatbots as often as humans, via video conferencing instead of having meetings, and working from home instead of coming to the office. You might pick up a phone from time to time, but more likely, you are on your computer or using an app on your phone to connect. But does all this hurried communication activity result in better communication? Expo XT helps you answer that question, and it leverages Power BI to make it happen.

Better Communication Insights with Power BI

Microsoft Power BI is a powerful business intelligence and data visualization platform that enables users to connect to various data sources, transform and model the data, and create interactive dashboards and reports. The workflow in Power BI involves connecting to data sources in Power BI Desktop and creating a report, which is then shared and published from Power BI Desktop to the Power BI service so that business users on mobile devices and in the Power BI service may access and interact with the report.

At Metropolis Corp, we've distilled our 30+ years of communication reporting expertise and harnessed the AI and data analysis capabilities of Power BI to develop Expo XT, our UC Analytics solution. Expo XT provides advanced analytics with deeper context through sentiment analysis, anomaly detection, and automated data insights. Plus, it eliminates data silos by consolidating communication activity from all of your UC platforms into a single, easy-to-use business intelligence tool.

Benefits of Expo XT for Microsoft Power BI

Expo XT for Power BI aims to streamline the development process of creating custom reports and dashboards. It provides pre-built Power BI analytics templates tailored to your specific needs, ensuring faster time-to-insight, improved data accuracy, increased productivity, and better decision-making.

  • Accelerated CX improvements: Pre-built templates enable quicker report and dashboard creation, as well as enhanced customization, providing immediate access to powerful real-time and historical communication insights.
  • Improved data accuracy: AI data analysis ensures accurate data representation, reducing errors and eliminating user bias. Automated trend identification and anomaly detection allow for early detection of issues such as dropped calls.
  • Better visibility = better decision-making: Expo XT delivers actionable insights from customized reports to support well-informed decisions and business optimization. By consolidating data across platforms, it also ensures that decisions are made based on a complete picture of your communication landscape.
  • Enhanced scalability: Seamless integration with various platforms and support for different deployment models means you maintain visibility even as your communication choices change and scale.
  • Improved security and compliance: Strict adherence to data protection and compliance requirements, including encryption and authentication methods.
Diagram of flow of data between communication and Power BI

Leveraging AI for Improved Data Analysis

Expo XT harnesses the power of AI to enhance data analysis and deliver actionable insights. One key area is interactive data visualization. Expo XT generates real-time dashboards and reports with dynamic charts and graphs that allow users to filter and explore data with a simple click. This visual approach provides clarity into metrics like queue and agent performance.

Additionally, Expo XT leverages Power BI's natural language processing (NLP) capabilities to enable conversational data exploration. Users can query their unified communications data using plain language, bypassing the need to write complex queries or understand data modeling intricacies. The NLP engine understands the intent behind users' questions and surfaces relevant insights, making analysis more accessible to non-technical stakeholders.

Under the hood, AI and machine learning algorithms work to automatically surface anomalies, spot trends, and provide intelligent recommendations tailored to each user's unique data and preferences. This AI-driven assistance streamlines the analysis workflow and guides users to uncover insights they may have otherwise missed.

Enterprise-Grade Security and Compliance

Expo XT is built on Microsoft’s trusted Azure cloud platform and Power BI analytics service, providing enterprise-grade security, reliability, and compliance right out-of-the-box. With Azure’s comprehensive security measures like encryption at rest and in transit, federated identity support, and multi-factor access control, your organization’s data and analytics stay secure and private.

The Azure Fabric service that powers Expo XT’s conversational AI capabilities runs on the same secure, enterprise-scale infrastructure as Azure OpenAI, utilizing state-of-the-art AI models that are continuously hardened against vulnerabilities and threats. Backed by Microsoft’s over $1 billion annual investment in security, the Azure platform meets a comprehensive set of global and regional compliance certifications, including ISO, FedRAMP, PCI, and more.

Download Expo XT on Microsoft Appsource Today

Expo XT makes it easy to extract meaningful insights into your communication activity, regardless of the platform used or modality chosen. By consolidating communication activity from various platforms, leveraging AI and machine learning for advanced analytics, and adhering to the highest security and compliance standards, Expo XT empowers organizations to make well-informed decisions and optimize their collaboration strategies.

If you’d like to give it a spin, download the Expo XT Simulator App on Microsoft Appsource.