SMDR reporting software

Call Reporting, Call Accounting, and 911 Solutions

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Bringing Visibility to YOUR Business.


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Solutions for Every Business

For over twenty years, Metropolis Technologies has provided advanced call accounting, 911/emergency management and telemanagement applications for businesses of all types in the US and abroad. Their easy to use applications provide advanced call notifications, over 250+ report templates, toll fraud detection and trunk analysis tools help organizations reduce liability, increase revenue, minimize expenses and boost productivity. We have your solution.

XT Telemanagement

XT Telemanagement for the Enterprise provides businesses with advanced customization models, dynamic reporting features, and by-site alarming for insight into the enterprise. Learn More

OfficeWatch

OfficeWatch Call Reporting for Business is the telecom dashboard businesses need to manage call expenses, track productivity and detect phone abuse and toll fraud. Learn More

ProfitWatch

ProfitWatch Call Accounting for Hospitality provides customized bill back and seamless PBX and PMS interface for hotels, resorts, spas, casinos, and cruise lines. Learn More

QLive

QLive is a live queue and agent activity monitoring solution that integrates with, or without, a contact center.Learn More

call accounting software

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CDR reporting software

News Releases

06.19.17 Guide on UCCX vs Native Queue Releasing at Cisco LIVE
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04.30.17 New Paper Explores Changes in the Contact Center
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03.31.17 Burlington County Gets Voice Network Capacity Management Tool from Metropolis
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02.27.17 ProfitWatch Call Accounting is Fit for the Queen!
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12.08.16 Metropolis Flies High in the Caribbean with XT and QLive
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Telemanagement Features

Feature Highlights

911 Alert Notification

911 Alerts

If an ambulance shows up at your business, do you know who needs help?

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toll fraud alarm

Toll Fraud Alerts

Is a $30,000 phone bill at the end of the month the first notice you receive that your VoIP was hacked?

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call reporting and call tracking

Detailed Reports

Put your thumb on the pulse of your business. Dyanamic reports provide visibility into key calling trends.

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trunk line analysis

Trunk Analysis

A missed call is a missed opportunity. Are your customers receiving a busy signal?

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