Fort Lauderdale , Florida (February 5, 2011)–Metropolis, a premier telemanagement solutions provider, is pleased to announce that Celebrity Silhouette, the fourth and newest ship in Celebrity Cruises’ Solstice Class, has selected Metropolis’ ProfitWatch software as their telemanagement solution. ProfitWatch operates in real-time and offers Celebrity Silhouette unique management tools, flexible billing options, customizable reports and exclusive features.

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Since Celebrity Silhouette is currently utilizing a Mitel PBX, which is fully compatible with ProfitWatch and also one of Metropolis’ premium partners, the cruise ship decided to implement the Enterprise version of the software. Their primary motives for choosing ProfitWatch included the ability to bill their guests accurately and efficiently and the capability to identify toll fraud. With ProfitWatch, now billing will be simpler and toll fraud charges will be easily detected.

Celebrity Cruises is the premium brand of Royal Caribbean Cruises Ltd, and Celebrity Silhouette is the latest ship in Celebrity Cruise’s award-winning Solstice Class. The Silhouette will depart on its inaugural sailing July 23, 2011 with a 7-night cruise that will include Italy, Germany and Spain. Then, from August to mid-October 2011, the ship will continue with a series of unique 12 to 13-night Mediterranean and Holy Land cruises round trip from Italy which, depending on the sailing date selected and the length of the itinerary, will include several ports in Italy as well as Greece, Croatia, Egypt, Greece, Turkey, Jerusalem and/or Israel. Like its sister ships, the Silhouette offers veranda views in 85% of its staterooms, wireless Internet, flat-screen televisions in large staterooms, plush bedding, a wide variety of boutiques and shops and entertainment hot spots such as the casino, the Silhouette Theatre and several bars and lounges. The ship also features the Celebrity iLounge, an Internet cafe featuring Apple products. In addition, a selection of distinct restaurants is available.

About Metropolis

Metropolis is an elite telemanagement solutions provider that has designed, developed and produced cutting-edge software applications for all types of businesses. The company’s distinctive product offerings, OfficeWatch and ProfitWatch, are completely user-friendly, flexible, customizable and offer exclusive features. OfficeWatch is for businesses in the small-to-medium, enterprise, education, energy, financial, government, healthcare, legal, manufacturing, retail and technology sectors, to name a few, and ProfitWatch is geared towards the hospitality industry. Most recently, Metropolis launched AgentWatch, another real-time software solution designed specifically for call centers.

With headquarters located in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale. For more information, please visit


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For over three decades, the team at Metropolis has empowered users with communication insights to track, monitor and identify UC performance issues. From traditional premise-based phone systems to cloud UCaaS integrations, Metropolis provides frictionless UC collaboration analytics, call reporting software, hotel call accounting, enterprise CDR telemanagement, Power BI UC Data Connector API solutions, and live call center dashboards for businesses looking to improve insights into their communication network.
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