Fort Lauderdale, Florida (Dec 15, 2011) – Tuesday, November 29th was an unsettling day for clerks at a bank just outside of Washington, DC as an armed robber pointed guns at the staff demanding money.  Once the incident was over, luckily with no one harmed, 911 was dialed and police, security staff, and bank managers were immediately notified of the event with a single call thanks to OfficeWatch Telemanagment.

OfficeWatch's Call Reporting triple alert system notifies users when an emergency call has been placed through screen pop-ups, SMS text messages, and email. 

After choosing a new Avaya phone system at all of their branches, the bank Vice President insisted on having a call accounting telemanagement solution in place so they would be able to pull their own phone records.  With past incidents, managers had to make several requests and eventually subpoena their phone provider only to receive the records over two months later.  After the robbery, the bank immediately pulled the phone records using OfficeWatch’s on-demand reporting, and handed them over to investigators, who will be able to identify any suspicious series of calls.

About Metropolis

Metropolis is a progressive telemanagement solutions provider that has designed, developed and produced cutting-edge software applications for all types of businesses since 1993.  Headquartered in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale.


< Recent Metropolis News


For over three decades, the team at Metropolis has empowered users with communication insights to track, monitor and identify UC performance issues. From traditional premise-based phone systems to cloud UCaaS integrations, Metropolis provides frictionless UC collaboration analytics, call reporting software, hotel call accounting, enterprise CDR telemanagement, Power BI UC Data Connector API solutions, and live call center dashboards for businesses looking to improve insights into their communication network.
Metropolis Call Accounting Logo
Phone: 954-414-2900 • Copyright @Metropolis. All rights reserved.