Fort Lauderdale, Florida (December 8, 2010) – Metropolis, a premier telemanagement solutions provider, is proud to announce that Coeur D’Alene Casino has decided to utilize Metropolis’ Web version of ProfitWatch as their solution. ProfitWatch provides flexible billing and invoicing options, unparalleled management tools, customized reports and exclusive features.

Once ProfitWatch was installed within their organization, Coeur D’Alene Casino began streamlining operations and working to eliminate phone abuse, which were their main concerns. With a multitude of options from which to choose in ProfitWatch, billing is made simpler and now they can track and monitor calls in order to identify, prevent and ultimately eliminate phone abuse.

Coeur D'Alene Casino Resort and Hotel, which is adjacent to the Circling Raven Golf Club , includes 202 luxury rooms, a casino, restaurants and other amenities. The Coeur D'Alene Casino offers 1,800 machines for play, off-track betting for horse and dog races, high-stakes bingo, entertainment and many other amenities. Located in Worley, Idaho, It is open 24 hours a day, seven days a week, every day of the year.

About Metropolis

Metropolis is an elite telemanagement solutions provider that has designed, developed and produced cutting-edge software applications for all types of businesses. The company’s distinctive product offerings, OfficeWatch and ProfitWatch, are completely user-friendly, flexible, customizable and offer exclusive features. OfficeWatch is for businesses in the small-to-medium, enterprise, education, energy, financial, government, healthcare, legal, manufacturing, retail and technology sectors, to name a few, and ProfitWatch is geared towards the hospitality industry. Most recently, Metropolis launched AgentWatch, another real-time software solution designed specifically for call centers.

With headquarters located in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale. For more information, please visit


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For over three decades, the team at Metropolis has empowered users with communication insights to track, monitor and identify UC performance issues. From traditional premise-based phone systems to cloud UCaaS integrations, Metropolis provides frictionless UC collaboration analytics, call reporting software, hotel call accounting, enterprise CDR telemanagement, Power BI UC Data Connector API solutions, and live call center dashboards for businesses looking to improve insights into their communication network.
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