AGENTWATCH CALL CENTER SOFTWARE FOR AVAYA IP OFFICE COMING SOON
FORT LAUDERDALE, Florida – Nov 23, 2010--Metropolis, a leading manufacturer of telemanagement software announces on the eve of Thanksgiving the coming of a brand new solution for the Avaya IP Office system.
AgentWatch is New for Avaya IP Office
AgentWatch, a real-time call center software solution is designed to fit the needs of today’s small and medium sized call centers in single-site or multi-site environments. AgentWatch is web-based and provides customizable dashboards for supervisors and individual agents of in-bound and out-bound call centers. With the understanding that a lost call could result in a lost customer, AgentWatch focuses on delivering a true cradle-to-grave view as well as live statistics of agent and hunt group activity.
Metropolis has been a provider of telemanagement solutions for many businesses and Fortune 500 companies since 1993. Headquartered in Fort Lauderdale, Florida, Metropolis provides OfficeWatch for Businesses and ProfitWatch for Hotels.