JSSI IMPROVES CUSTOMER SERVICE QUALITY THROUGH OFFICEWATCH TELEMANAGEMENT
Fort Lauderdale, Florida (September 16, 2011) – Metropolis, a premier telemanagement solution provider, is pleased to announce that OfficeWatch was chosen by Jet Support Services, Inc. (JSSI) to improve the quality of their customer service.
Founded in 1989, JSSI is the world’s largest hourly cost maintenance provider for aircrafts in the US and abroad. Dedicated to superior customer support for their clients, JSSI discovered that they needed the ability to better track and view incoming calls in order to measure inbound call volume and ensure adequate phone coverage. OfficeWatch Telemanagement provides them with multiple reports and call volume graphs to view their phone calls in real time, as well as provides call record data analytics to aid them in forecasting their staffing needs.
JSSI has experienced nearly twenty years of successful growth, and their customers rely on budget predictability. OfficeWatch helps JSSI to manage their own budget by monitoring long distance use, providing phone company bill audit reports and gives them advanced notification tools to alert managers of long distance call abuse, VoIP hacking, or suspicious international call use.
About Metropolis Metropolis is a progressive telemanagement solutions provider that has designed, developed and produced cutting-edge software applications for all types of businesses since 1993. Headquartered in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale.