SUBWAY SELECTS OFFICEWATCH SOLUTION BY METROPOLIS
Fort Lauderdale , Florida (January 5, 2011) – Metropolis, a premier telemanagement solutions provider, is pleased to announce that Subway has chosen Metropolis’ OfficeWatch software as their organization’s telemanagement solution. Subway selected OfficeWatch due to the software application’s unique management tools, customizable reports and exclusive features.
Why Subway Chose Metropolis' Telemanagement Solution
Metropolis OfficeWatch’s ability to generate automatic reports for all incoming and outgoing calls and being able to specify what type of information and details to include, such as extensions, departments, dates, duration of calls, cost of calls and length of calls, played a crucial role in their decision to implement the solution. Subway can now extensively track all calls that are being made to or from their business; this will ultimately boost employee productivity, reduce expenses and increase revenue.
Another feature that was important to Subway was the 911 emergency call alarms and alerts. When an emergency arises, those contacts that are specified to receive notification are immediately alerted via synthesized voice, text messages, emails or pager notifications.
Headquartered in Milford, Connecticut, and with regional offices in Amsterdam, Beirut, Brisbane, Miami and Singapore, the Subway chain was co-founded by Fred DeLuca and Dr. Peter Buck in 1965. Their partnership, which continues today, marked the beginning of a remarkable journey – one that makes it possible for thousands of individuals to build and succeed in their own business.
Metropolis is an elite telemanagement solutions provider that has designed, developed and produced cutting-edge software applications for all types of businesses. The company’s distinctive product offerings, OfficeWatch and ProfitWatch, are completely user-friendly, flexible, customizable and offer exclusive features. OfficeWatch is for businesses in the small-to-medium, enterprise, education, energy, financial, government, healthcare, legal, manufacturing, retail and technology sectors, to name a few, and ProfitWatch is geared towards the hospitality industry. Most recently, Metropolis launched AgentWatch, another real-time software solution designed specifically for call centers.
With headquarters located in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale. For more information, please visit www.metropolis.com.