Fort Lauderdale, Florida (February 2, 2019): Plantronics, an audio pioneer and a leader in the communications industry has chosen OfficeWatch SL Call Reporting by Metropolis Corp to provide 911 emergency call alerts and call tracking details of their agents, manager stations and Skype for Business users.
Plantronics technology creates rich, natural, people-first audio and collaboration experiences so good ideas can be shared and heard—wherever, whenever and however they happen. The company’s portfolio of integrated communications and collaboration solutions spans headsets, software, desk phones, audio and video conferencing, analytics and services. The company understands communication very well and knows when they come across a top nudge solution. That is why, after the company’s search for a call reporting solution that would meet their high expectations, they selected OfficeWatch SL Professional.
Plantronics purchased OfficeWatch SL to track their Avaya Aura Communication Manager stations, agents and Skype for Business users throughout the world. They chose OfficeWatch SL Professional platform because they needed a centralized, scalable and easy to use solution to track emergency calls and quickly pull reports by caller ID, digit dialed and partial numbers. With Worldwide operations and locations, having a dependable call detail reporting and telemanagement solution was important to identify employee phone abuse, measure productivity and prove a call was made or received.
OfficeWatch SL Call Reporting seamlessly integrates with Avaya phone systems, and includes over 250 reporting templates that can be scheduled for automated delivery. These features help organizations such as Plantronics to improve the operations of their organization with easy-to-use call volume tracking tools and advanced call alarms and notifications.
To learn more about Plantronics, please visit https://www.plantronics.com
For more information about how OfficeWatch SL Professional helps companies to control costs, identify voice network needs, and improve security, visit Metropolis Corp at http://www.metropolis.com or call 954.414.2900 to request report samples.
Metropolis Corp is a software company headquartered in Fort Lauderdale, Florida that develops telemanagement, call accounting, call reporting and call center / queue management solutions that help customers improve their voice network in the US and across the globe. To learn more about Metropolis, please visit http://www.metropolis.com or follow Metropolis on LinkedIn, Twitter, and Facebook.
2455 E. Sunrise Blvd.
Ft. Lauderdale, FL 33304
Metropolis Corp. Telemanagement and Call Accounting Solutions / Copyright © 2018
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