Fort Lauderdale , Florida (October 29th, 2018): Metropolis Corp has been named by CIOReivew as one of the top 20 most promising Contact Center Technology providers for 2018, namely for QLive, their Agent and Queue Monitoring Solution designed with the informal contact center in mind.
There is a multitude of contact center software providers that bundle end-to-end, integrated solutions and it is important for business owners to stay up-to-date on the available technologies for their sector. A distinguished panel comprised of CEOs, CIOs, Analysts and the CIOReview's editorial board has reviewed companies with a proven record of expertise to identify the best-of-breed of these solutions. The selection panel evaluated hundreds of companies in this segment that offer innovative technologies, methodologies, and outstanding customer service to develop the '20 Most Promising Contact Center Technology Solution Providers' of 2018.
QLive meets the unfulfilled needs of the informal contact center; those businesses that house a help desk, service department, or sales team charged with customer care but not designed with traditional 'agents' in a call center setting. These niche centers have the need to identify callers in queue, manage agent activities, and track call statistics in a visual environment in the same manner as enterprise-level call centers, but without the complex installation and maintenance, a traditional contact center requires. Best of all, within a matter of minutes, QLive can be installed and operational whereas a traditional call center solution can take weeks or months to implement.
To learn more about CIOReview's selection of Metropolis Corp and their QLive software, review the full article here.
Metropolis Corp is a software company headquartered in Fort Lauderdale, Florida that develops telemanagement, call accounting, call reporting and call center / queue management solutions that help customers improve their voice network in the US and across the globe. To learn more about Metropolis, please visit http://www.metropolis.com.
2455 E. Sunrise Blvd.
Ft. Lauderdale, FL 33304
Metropolis Telemanagement and Call Accounting Solutions / Copyright © 2018
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