"We love OfficeWatch 7.0 - PC-based business call accounting from Metropolis Corp (La Jolla, CA - 954-414-2900, www.metropolis.com). Though the package can poll from remote sites (and has recently been made compatible with IP/FTP call record buffers from WTI and Omnitronix), it also sports powerful realtime traffic-monitoring features. It watches for alarm conditions, telabuse, and emergencies (e.g., someone dials 911) and alerts you by spoken prompt, audible alarm, pager and/or email. Realtime traffic and trunk-utilization graphs give you a "heads up" display of PBX functionality. A unique HotSpot Map lets you visualize where calls are going by destination geographic region - useful for, among other things, tracking telabuse." |
Communications Convergence Magazine |
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"Why can't all hotel system software work as well as ProfitWatch? Installation and configuration are straightforward and easy. Reporting is flexible and automatic. Technical support is rarely needed, but available, knowledgeable and personable when called. I will never go back to a closed, proprietary call accounting system ever again." |
| General Hotels Corporation |
| Bill Keener |
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"Our organization has used both OfficeWatch and ProfitWatch for the last 3 years. We've found the programs to be very flexible and easy to use. And the few times that we've needed software support, the Metropolis personnel have all been very responsive and knowledgeable." |
| Ky. Department of Parks |
Kerry Lamb |
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"The service I have received from every part of the Metropolis Corp organization has been phenomenal and I would confidently recommend them for all your call accounting software needs. Their ability to react quickly and provide top quality service on a moment's notice is the best I've ever seen." |
| Daycom Systems, Inc |
Ericka Bautista
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"Metropolis makes the easiest and most robust call accounting product of any we could find. The program is simple and honest in its aspirations, while having all sorts of cool features for the 'revenue hounds' in hospitality. But what makes a company great is not their product - as good as it may be. It's their support and staff. When we've needed Metropolis - they've been there. Midnight or mid day, and that's why we sell and support the ProfitWatch program."
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| BookingCenter |
Jeff Tweddale, president. |
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"When we learned about ProfitWatch and the installation process we felt it was too good to be true! But it wasn't! We were up and running very quickly and haven't had any problems since. Also, we had some special needs that Metropolis looked into and was able to modify the product to meet our needs. They have been great!".
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Thunderbird School of International Management |
Christina Mosakowski
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"We have been Metropolis users for nearly a year now and cannot say enough good things about this product. Switching a 400 room hotel over to new call accounting software can often times results in a lot of heartaches. Not so with Metropolis. The installation was so easy we thought something had to be wrong! Add to fact that Metropolis supplies a superior software product and backed with excellent industry leading support, this is a product I would highly recommend to any company." |
Sheraton Sand Key Resort |
Steve Jenks |
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"I'm as impressed with Metropolis Corp' service as with their product, they're both great. I actually held a training session today with the people who'll be using the software (mostly executives) and everyone was very impressed with your unique twist on an otherwise boring and, let's face it, unexciting genre of software (call accounting). When I was finished with the session, people who weren't even supposed to use the program wanted access to it." |
| La Agencia de Orci |
| Steven Bridges |
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"This software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent." |
Pinehurst Resort |
Joanne Walker |
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"Metropolis Corp has been very helpful with handling any issues that come up. They were very easy to get in touch with and also very friendly. Special kudos to them for taking the extra step to ensure our problem was fixed. Good job!" |
| Language Services Associates |
| John Schafer |
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"OfficeWatch is user friendly and Metropolis provides excellent support. I have never experienced a wait when I needed help. Office watch has paid for itself several times over." |
Franklin-Pierce Associates |
Edward A. Blum, president |
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| "Three cheers for uniqueness!" |
| Teleconnect Magazine |
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| "Call accounting data never looked so concise!" |
Communications Convergence Magazine |
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"Metropolis is one of the only vendors that, when I dial their number, I actually smile- I know I'll always get the help I need when I call." |
Canyon Ranch Spa & Resort. Tucson, AZ |
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| "The Claremont [Resort & Spa] had ProfitWatch up and running 45 minutes after taking out its previous system." |
Hospitality Technology Magazine |
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"Since getting our system in July, 2000, we have seen our revenue POR grow 21 percent year over year and overall phone departmental profit has grown 88 percent!" |
| Sioux Falls City Centre |
| Tom Bosch |
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"I have been installing Metropolis' OfficeWatch and ProfitWatch for over two years now, and I can say without hesitation that it has been the best product to install, train and support of all the applications that I am responsible for.
The user interface is easy very intuitive, reports are just a few shortcut clicks away, and the graphical representation of the calls that are being made and the profit margin, make getting information a snap. You can set it to e-mail you a specific report at a certain time. I love to demonstrate to the customer how the computer “tells” you which extension called 911, or if the PBX is not responding. Also the new TrafficWatch feature is absolutely terrific. This information tool will save some companies a lot of money. And I have yet to run across and computer, operating system and PBX that this program won’t work on. Their tech support is always available, and I have yet to stump them with a problem.
If I had to install and support only one product, it would be Metropolis.
My favorite support story is: I have a customer who is a three-hour drive away from my office. He purchased ProfitWatch, and requested that I install it on a computer that he would provide. I drove to the customer site (three hours), installed the software (15 minutes), configured it for his PBX and property management system (25 minutes – 10 minutes was to Metropolis after hours tech support to walk me through a new setting I had never done before) and created an emergency rescue diskette (1 minute). Since the program defaults all extensions to guest designation, I didn’t have to program in all 200 extensions, and the customer said he would program his administrative extensions himself. I installed the demo version on the customers desktop PC and showed him how to use the product (30 minutes). I then drove back to the office (another 3 hours).
Two days later I got a call from the customer that the computer he provided crashed and the hard drive was gone. I told him that once they got another computer up and running, install the software and run the emergency rescue diskette that I created. It took the customer 20 minutes to restore his program and he was back up and collecting call data, saving me a 6 hour round trip drive, and a lot of revenue for him."
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Expanets of Southern California |
Matthew Bryant |
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"What a pleasure! Love at 1st contact with their very friendly and knowledgeable sales department, excellent support and a product that is second to none. The software itself is easy to sell, install, configure and maintain. My customers and I Love it, what more could you ask!" |
| Ross Alarm Service |
| Rick Dame |
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“As usual, you have ANSWERED ALL OF MY QUESTIONS PERFECTLY! Thanks. I must say that out of all the dealers I work with, METROPOLIS rates as #1 in customer service! You have been just great in responding to my inquiries.” |
Progressive Communications, Honolulu |
Wendi Okano-Kim |
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"I have been a systems manager in the resort business for the past 12 years and encountered many call accounting systems. I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface. I have been very impressed by ProfitWatch's additional features, many of which I am just discovering (emailing customizable reports for eg, which I love). Support is exceptional (and inexpensive I might add). I would highly recommend this software to any business/resort or hotel that is in the market for a system that is not only easy to use but can also significantly increase telephone revenue. This has truly met our needs here at Caneel Bay. Thanks to the entire development team!" |
| Caneel Bay / Rosemont Resort |
| Troy Burke |
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“I have been very happy with the program. We have been able to see a much better view of our calling with our guests and with the departments. I would highly recommend this program to any company. The folks in their tech office are really helpful if you are to have any problems.” |
State Line Casino |
Lori Elbert |
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