Hotspot Maps
The unique
ProfitWatch maps are used to quickly spot employee telephone abuse and aid in negotiating lower phone rates to certain regions based on call frequency. To quickly create a mini-report detailing the phone call in question, simply click on the dot.
Report Scheduler
All of
ProfitWatch’s reports can be automatically generated on a daily, weekly, or monthly basis and directed to a printer, fax or multiple email addresses.
Threshold Billing
In order to recover costs associated with guest Internet calls, ProfitWatch has the ability to bill toll-free or local calls on a timed basis. For example, hoteliers may charge 75 cents for the first 20 minutes and 10 cents for every minute thereafter.
TrafficWatch allows ProfitWatch Enterprise users to:
• Efficiently monitor call traffic and analyze trunk usage
• Create graphical and statistical trunk usage reports
• View graphical representations of daily, weekly or monthly traffic
• Determine over or under usage of trunks
• Analyze daily, weekly or monthly calling patterns
• Export data to spreadsheets for additional analysis
• Decide upon the optimum allocation of telecom resources and the most effective measures for saving money
Toll Fraud Notification
ProfitWatch’s easy to configure toll fraud alerts notify users of expensive or long-duration administrative calls to help control escalating telecommunications costs. Designated staff members are notified via pager and/or email, as well as on the main ProfitWatch screen (particularly useful for Enterprise users).
Complimentary Calls
Enhance VIP and loyalty program satisfaction with ProfitWatch’s complimentary calls feature that allows select guests to make a predetermined amount of free outgoing phone calls during their stay. Easily track program effectiveness with detailed reports.
Missed Wake-up calls
ProfitWatch’s wake up call feature allows your hotel to accurately keep a record of all busy and unanswered wake-up calls your PBX makes. This unique feature logs all wake up information into a database so that hotel staff can identify missed wake up calls as well as view and print the complete history of the wake up call session including when it was set, when the PBX dialed the wake up attempts and if the wake up attempts were successful . In the event that a guest disputes that a wake up call was set, a report showing all activity can easily be printed. Additionally, ProfitWatch can be configured to sound an alarm whenever wake up calls were not answered by guests.
With
ProfitWatch Enterprise, users have the following added
functionality via the Internet or LAN:
• Designate
full or limited access to clients
• Create & view reports
• Hear 911, disk full, toll fraud and interface
alerts in real-time
• Configure departments and extensions
• Add/change account codes
• Create invoices
• View Hotspot maps
• Analyze trunk traffic both graphically and statistically
with TrafficWatch
• Collect and report on call data in multi-site
environments
ProfitWatch for the Web allows users to…
• Monitor alerts
• Create & view reports
• Configure extensions & departments
• Add/change account codes
• Edit rates, mark-ups & surcharges
• View Hotspot maps
• Create invoices
…from any PC in the world with an Internet connection.
