1. What makes OfficeWatch different from other call accounting products?

2. What are the differences between OfficeWatch Standalone, Web and Enterprise?

3. How can I see OfficeWatch in action?

4. Can I import and export files to and from OfficeWatch?

5. Can OfficeWatch track calls to/from offices with multiple locations?

6. Does Metropolis sell OfficeWatch direct or through a dealer network?

7. How much does OfficeWatch cost?

8. What is included with my OfficeWatch purchase?

9. How can I be sure that OfficeWatch will work with my particular PBX?

10. On what platform does OfficeWatch run?

11. Does OfficeWatch need a dedicated PC?

12. Does Metropolis provide the PC?

13. What kind of PC should OfficeWatch be installed on?

14. Will Metropolis help with the OfficeWatch installation and configuration?

15. What if I have questions or problems after the installation?

16. Does Metropolis Technologies offer any guarantees?

1. What makes OfficeWatch different from other call accounting products?

OfficeWatch was designed to be incredibly intuitive and easy to use- it is so easy to use that users rarely have to open their manual for instructions on how to perform a function. In addition to being extremely reliable, OfficeWatch users are also covered by a warranty that includes one year of 24/7 support, quarterly rate table and area code updates, and periodic software upgrades. No other company offers this type of comprehensive support at no additional cost to the customer.

2. What are the differences between OfficeWatch Standalone, Web and Enterprise?

OfficeWatch Standalone is suitable for users who wish to run OfficeWatch on a single PC, while OfficeWatch for the Web allows an unlimited number of users to view phone activity and run reports via the Internet. Enterprise is the premier version of OfficeWatch and includes the same functionality as OfficeWatch Standalone and Web, as well as unlimited client licenses for network users, the ability to track calls in a multi-site environment and TrafficWatch, OfficeWatch’s advanced trunk analysis utility.

3. How can I see OfficeWatch in action?

Click here to download a fully-functioning, interactive demonstration that simulates phone call data, allowing users to configure extensions, departments, set alarms and run reports.

4. Can I import and export files to and from OfficeWatch?

Yes. Users may import extension and department lists for speedy set up, as well as phone call records. OfficeWatch accepts text-based, comma-delimited and ASCII formats. Additionally, it is easy to export call data to a variety of programs, including popular 3rd party products such as Excel and Crystal Reports. OfficeWatch also has the ability to export data in HTML format.

5. Can OfficeWatch track calls to/from offices with multiple locations?

Yes. With the Multi-site version of OfficeWatch, users can collect data from multiple locations with our proprietary software or buffer boxes, then send the call data across the network to the main administrative site. OfficeWatch then separates and analyzes the call records from each site. Authorized users from any of the sites connected to the network may have access to the reports and call data.

6. Does Metropolis sell OfficeWatch direct or through a dealer network?

Both. While Metroplis is the OEM and sells OfficeWatch direct, we also have a large network of experienced telecom dealers throughout the United States and Canada. Feel free to contact us if you are interested in becoming a dealer or would like a dealer referral based on your location.

7. How much does OfficeWatch cost?

The cost of OfficeWatch is based on the total number of extensions at each facility, as well as the type of OfficeWatch system you are interested in purchasing (Standalone, Web, Enterprise). Click here for a full price list. If you are interested in the price for a large or Multi-site system, please call for a quote (click here for our contact information).

8. What is included with my OfficeWatch purchase?

Once OfficeWatch has been purchased, customers receive a permanent software license, including a valid registration code which “unlocks” the demonstration version and transforms it into a live, working version of OfficeWatch keyed specifically to your site’s name and exact location. Users also receive a support code that allows users to call the 24/7 live support service and download rate tables, area code updates and software updates. This code is valid for one year.

9. How can I be sure that OfficeWatch will work with my particular PBX?

Metropolis guarantees that OfficeWatch will be able to collect data from any PBX that outputs “SMDR.” For a quick check, if you have downloaded the demonstration, simply click on the “Setup” menu and select “Select PBX” from the drop-down menu. Once there, click on the drop-down menu and scroll down to find your PBX model. If it is listed, it will interface with OfficeWatch. If your particular model is not listed, please call Metropolis or your PBX vendor to verify your PBX allows us to collect data via the SMDR port. Click here for Metropolis contact information.

10. On what platform does OfficeWatch run?

OfficeWatch runs on Windows 98, 2000, NT, XP or Windows Server 2003.

11. Does OfficeWatch need a dedicated PC?

A dedicated PC is not required for OfficeWatch.

12. Does Metropolis provide the PC?

Metropolis Technologies only provides the OfficeWatch software. Users are free to use any PC they desire, as long as it matches our system specifications. Click here for a list of system requirements.

13. What kind of PC should OfficeWatch be installed on?

OfficeWatch requires a Pentium-class PC. The amount of memory and hard disk space depends on the amount of call volume to be collected and processed. Feel free to contact us for more information regarding memory and hard disk space suggestions. Click here for a list of system requirements or here for Metropolis contact information.

14. Will Metropolis help with the OfficeWatch installation and configuration?

Yes. For $150, one of our experienced and capable technicians will work with you over the phone to properly install and configure the OfficeWatch software to your office’s specific needs.

15. What if I have questions or problems after the installation?

After the installation, users are covered by our warranty for a full year at no extra cost, which includes 24/7 emergency telephone support. For detailed information on the Metropolis support program, please click here.

16. Does Metropolis Technologies offer any guarantees?

Metropolis Technologies offers an unconditional, 60-day, money-back guarantee in the event you are dissatisfied in any way with your OfficeWatch purchase.