Hotspot Maps
The unique OfficeWatch maps are used to quickly spot employee telephone abuse and aid in negotiating lower phone rates to certain regions based on call frequency. To quickly create a mini-report detailing the phone call in question, simply click on the dot.

Account and Authorization Codes
Using account codes, OfficeWatch can allocate charges to specific clients or projects and apply charge limits to each code. OfficeWatch can also redirect phone charges to specific extensions based on users’ private PIN codes.

Billing
It’s easy to assign any combination of markups and surcharges to all types of calls using any one of the 25 customizable rate categories. Invoice reports may even include service charges such as telephone equipment rental fees.

TrafficWatch allows Enterprise users to:

• Efficiently monitor call traffic and analyze trunk usage
• Create graphical and statistical trunk usage reports
• View graphical representations of daily, weekly or monthly traffic
• Determine over or under usage of trunks
• Analyze daily, weekly or monthly calling patterns
• Export data to spreadsheets for additional analysis
• Decide upon the optimum allocation of telecom resources and the most effective measures for saving money

With OfficeWatch Enterprise, users have the following added functionality via the Internet or LAN:

• Designate full or limited access to clients
• Create & view reports
• Hear 911, disk full, toll fraud and interface alerts in real-time
• Configure departments and extensions
• Add/change account codes
• Create invoices
• View Hotspot maps
• Analyze trunk traffic both graphically and statistically with TrafficWatch
• Collect and report on call data in multi-site environments

OfficeWatch for the Web allows users to…

• Monitor alerts
• Create & view reports
• Configure extensions & departments
• Add/change account codes
• Edit rates, mark-ups & surcharges
• View Hotspot maps
• Create invoices

…from any PC in the world with an Internet connection.

With OfficeWatch Multi-Site, users can:

• Track incoming and outgoing calls from multiple locations
• Administer all call data from one main location
• Create reports, monitor alarms and view call data from an unlimited number of remote client PCs on the network

 

Caller Profiles
Allows users to track and report on call volume from frequent outside callers. Supports caller ID.