Billing
It’s easy to assign any combination of markups and surcharges to all types of calls using any one of the 25 customizable rate categories. Users can also customize charges for VIP or frequent guests .
Pager and Email Alerts
With ProfitWatch’s pager and email alerts, users can be notified immediately of various alert conditions, such as 911 calls, PBX interface interruption, and expensive or long-duration calls.
Speech-Enabled Alarms
To help immediately identify and resolve alarm conditions such as PBX or PMS malfunctions or 911 calls, ProfitWatch uses speech synthesis to announce emergencies. For example, if the PBX has not transmitted phone calls to ProfitWatch within a certain period of time, users will hear ProfitWatch say “Alert! The PBX has not transmitted any phone calls for the past 30 minutes."
At-a-Glance System Status Icons
ProfitWatch’s main screen includes four prominently-placed icons that represent the status of the PBX and PMS interfaces, plus current hard disk space and support status icons. A yellow or red traffic light would indicate a potential problem that must be addressed .
Report Scheduler
All of ProfitWatch’s reports can be automatically generated on a daily, weekly, or monthly basis and directed to a printer, fax or multiple email addresses.
