1. What makes ProfitWatch different from other call accounting products?

2. What are the differences between ProfitWatch Standalone, Web and Enterprise?

3. How can I see ProfitWatch in action?

4. Can I import and export files to and from ProfitWatch?

5. Can ProfitWatch track calls to/from hotels with multiple locations?

6. Does Metropolis sell ProfitWatch direct or through a dealer network?

7. How much does ProfitWatch cost?

8. What is included with my ProfitWatch purchase?

9. How can I be sure that ProfitWatch will work with my particular PBX?

10. Will ProfitWatch integrate with my Property Management System?

11. What if my hotel doesn’t have a Property Management System? Can we still use ProfitWatch?

12. What platform does ProfitWatch run on?

13. Does ProfitWatch need a dedicated PC?

14. Does Metropolis provide the PC?

15. What kind of PC should ProfitWatch be installed on?

16. Will Metropolis help with the ProfitWatch installation and configuration?

17. What if I have questions or problems after the installation?

18. Does Metropolis Technologies offer any guarantees?

1. What makes ProfitWatch different from other call accounting products?

Unlike other call accounting systems, ProfitWatch was designed specifically for the hospitality industry and is incredibly intuitive and easy to use. ProfitWatch includes many innovative billing options to help hotels generate revenue, while keeping a close watch on administrative phone usage and peripheral interfaces to prevent revenue loss. Additionally, ProfitWatch users are covered by a warranty that includes one year of live 24/7 support, quarterly rate table and area code updates, and periodic software upgrades. No other call accounting company offers this type of comprehensive support at no additional cost to the customer .

2. What are the differences between ProfitWatch Standalone, Web and Enterprise?

ProfitWatch Standalone is suitable for users who wish to run ProfitWatch on a single PC, while ProfitWatch for the Web allows an unlimited number of users to view phone activity and run reports via the Internet. Enterprise is the premier version of ProfitWatch and includes the same functionality as ProfitWatch Standalone and Web, as well as unlimited client licenses for network users, the ability to track calls in a multi-site environment and TrafficWatch, ProfitWatch’s advanced trunk analysis utility.

3. How can I see ProfitWatch in action?

Click here to download a fully-functioning, interactive demonstration that simulates phone call data, allowing users to configure extensions, departments, set alarms and run reports.

4. Can I import and export files to and from ProfitWatch?

Yes. Users may import extension and department lists for speedy set up, as well as phone call records. ProfitWatch accepts text-based, comma-delimited and ASCII formats. Additionally, it is easy to export call data to a variety of programs, including popular 3 rd party products such as Excel. ProfitWatch also has the ability to export data in HTML format .

5. Can ProfitWatch track calls to/from offices with multiple locations?

Yes. With certain Property Management Systems the Multi-site version of ProfitWatch can collect data from multiple locations with our proprietary software or buffer boxes, then send the call data across the network to the main administrative site. ProfitWatch then separates and analyzes the call records from each site. Authorized users from any of the sites connected to the network or Internet may have access to the reports and call data .

6. Does Metropolis sell ProfitWatch direct or through a dealer network?

Both. While Metropolis Technologies is the OEM and sells ProfitWatch direct, we also have a large network of experienced telecom dealers throughout the United States and Canada. Feel free to contact us if you are interested in becoming a dealer or would like a dealer referral based on your location.

7. How much does ProfitWatch cost?

The cost of ProfitWatch is based on the total number of extensions, as well as the type of ProfitWatch system you are interested in purchasing (Standalone, Web, Enterprise ). Click here for a full price list. If you are interested in the price for a large or Multi-site system, please call for a quote (click here for our contact information).

8. What is included with my ProfitWatch purchase?

Once ProfitWatch has been purchased, customers receive a permanent software license, including a valid registration code which “unlocks” the demonstration version and transforms it into a live, working version of ProfitWatch keyed specifically to your site’s name and exact location. Users also receive a support code that allows users to call the 24/7 live support service and download rate tables, area code updates and software updates. This code is valid for one year.

9. How can I be sure that ProfitWatch will work with my particular PBX?

Metropolis guarantees that ProfitWatch will be able to collect data from any PBX that outputs “SMDR.” For a quick check, if you have downloaded the demonstration, simply click on the “Setup” menu and select “Select PBX” from the drop-down menu. Once there, click on the drop-down menu and scroll down to find your PBX model. If it is listed, it will interface with ProfitWatch. If your particular model is not listed, please call Metropolis or your PBX vendor to verify your PBX allows us to collect data via the SMDR port. Click here for Metropolis contact information.

10. Will ProfitWatch integrate with my Property Management System?

Yes. ProfitWatch integrates with virtually every Property Management System using a standard HOBIC interface.

11. What if my hotel doesn’t have a Property Management System? Can we still use ProfitWatch?

Yes. ProfitWatch contains a simple check in/check out feature for hotels without a Property Management System, allowing users to easily keep track of phone charges for each guest .

12. What platform does ProfitWatch run on?

ProfitWatch runs on Windows 98, 2000, NT, XP or Windows Server 2003.

13. Does ProfitWatch need a dedicated PC?

A dedicated PC is not required for ProfitWatch.

14. Does Metropolis provide the PC?

Metropolis Technologies only provides the ProfitWatch software. Users are free to use any PC they desire, as long as it matches our system specifications. Click here for a list of system requirements.

15. What kind of PC should ProfitWatch be installed on?

ProfitWatch requires a Pentium-class PC. The amount of memory and hard disk space depends on the amount of call volume to be collected and processed. Feel free to contact us for more information regarding memory and hard disk space suggestions. Click here for a list of system requirements or here for Metropolis contact information.

16. Will Metropolis help with the ProfitWatch installation and configuration?

Yes. For $150, one of our experienced and capable technicians will work with you over the phone to properly install and configure the ProfitWatch software to your office’s specific needs.

17. What if I have questions or problems after the installation?

After the installation, users are covered by our warranty for a full year at no extra cost, which includes 24/7 emergency telephone support. For detailed information on the Metropolis support program, please click here.

18. Does Metropolis Technologies offer any guarantees?

Metropolis Technologies offers an unconditional, 60-day, money-back guarantee in the event you are dissatisfied in any way with your ProfitWatch purchase.