Missed wake-up calls
ProfitWatch’s wake up call feature allows your hotel to accurately keep a record of all busy and unanswered wake-up calls your PBX makes. This unique feature logs all wake up information into a database so that hotel staff can identify missed wake up calls as well as view and print the complete history of the wake up call session including when it was set, when the PBX dialed the wake up attempts and if the wake up attempts were successful . In the event that a guest disputes that a wake up call was set, a report showing all activity can easily be printed. Additionally, ProfitWatch can be configured to sound an alarm whenever wake up calls were not answered by guests.
Billing
It’s easy to assign any combination of markups and surcharges to all types of calls using any one of the 25 customizable rate categories.
Users can also customize charges for VIP or frequent guests
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At-a-Glance System Status Icons
ProfitWatch’s main screen includes four prominently-placed icons that represent the status of the PBX and PMS interfaces, plus current hard disk space and support status icons. A yellow or red traffic light would indicate a potential problem that must be addressed .
Speech-Enabled Alarms
To help immediately identify and resolve alarm conditions such as PBX or PMS malfunctions or 911 calls, ProfitWatch uses speech synthesis to announce emergencies. For example, if the PBX has not transmitted phone calls to ProfitWatch within a certain period of time, users will hear ProfitWatch say “Alert! The PBX has not transmitted any phone calls for the past 30 minutes."
Pager and Email Alerts
With ProfitWatch’s pager and email alerts, users can be notified immediately of various alert conditions, such as 911 calls, PBX interface interruption, and expensive or long-duration calls.
