The ability to add divisions and organizations helps larger businesses to:

• Better organize personnel and departmental reports
• Create accurate reports reflecting individual, group and departmental calling patterns
• Analyze detailed reports for every level of the entire organization

Pager and Email Alerts
With OfficeWatch’s pager and email alerts, users can be notified immediately of various alert conditions, such as 911 calls, PBX interface interruption, and expensive or long-duration calls.

     

Toll Fraud Notification
OfficeWatch’s easy to configure toll fraud alerts notify users of expensive or long duration calls to help control escalating telecommunications costs. Users are notified via pager and/or email, as well as on the main OfficeWatch screen (particularly useful for Enterprise users).

TrafficWatch allows OfficeWatch Enterprise users to:

• Efficiently monitor call traffic and analyze trunk usage
• Create graphical and statistical trunk usage reports
• View graphical representations of daily, weekly or monthly traffic
• Determine over or under usage of trunks
• Analyze daily, weekly or monthly calling patterns
• Export data to spreadsheets for additional analysis
• Decide upon the optimum allocation of telecom resources and the most effective measures for saving money

 

Caller Profiles
OfficeWatch allows users to easily bill for equipment rental and service charges such as voicemail and subscriber lines. Charges can then be automatically applied to invoices at the end of each billing period.

 

Hotspot Maps
The unique OfficeWatch maps are used to quickly spot employee telephone abuse and aid in negotiating lower phone rates to certain regions based on call frequency. To quickly create a mini-report detailing the phone call in question, simply click on the dot.

 

With OfficeWatch Enterprise, users have the following added functionality via the Internet or LAN:

• Designate full or limited access to clients
• Create & view reports
• Hear 911, disk full, toll fraud and interface alerts in real-time
• Configure departments and extensions
• Add/change account codes
• Create invoices
• View Hotspot maps
• Analyze trunk traffic both graphically and statistically with TrafficWatch
• Collect and report on call data in multi-site environments

 

 

With OfficeWatch Multi-Site, users can:

• Track incoming and outgoing calls from multiple locations
• Administer all call data from one main location
• Create reports, monitor alarms and view call data from an unlimited number of remote client PCs on the network