ProfitWatch Call Accounting

Hotel Call Accounting

More Than Just Guest Call Billing

An extremely easy to use hospitality solution

>ProfitWatch Call Accounting is an extremely user-friendly call accounting solution designed to meet the needs of the hospitality client. Offering seamless interface with almost any PBX and PMS model, ProfitWatch offers hotels, motels, casinos, resorts, spas, and cruise lines a powerful, simple solution to manage all their calls and so much more.

How can ProfitWatch help your property?
  • Accurately bill back guest calls
  • Analyze trunks to identify savings
  • Identify toll fraud and VoIP hacking
  • Monitor for phone abuse
  • Send emergency call notifications, including caller location
  • Reduce costs with expense management tools and carrier audits
  • Improve localized marketing campaigns with geographic call plotters
  • Easy to use plus 24/7 one year of technical support included

Customized Bill Back

Guest Call Bill BackProfitWatch includes multiple pricing tiers to allow users to run promotional rates for guests and encourage phone usage. Invoices can be pulled on demand, or generated automatically and sent to a printer, saved to a file, or emailed.

911 Alarms

911 AlertReceive immediate notification via email, SMS, and screen pop-ups when an emergency call has been placed anywhere on the property.

Connectivity Loss Alarms

Toll fraud alarmsPrevent lost revenue due to lost data trasmittal with ProfitWatch’s traffic light indicators and sophisticated alarms via email, SMS, and screen pop-up.

Trunk Analysis

Trunk AnalysisDon't let your customers receive a busy signal! ProfitWatch's Trunk Analysis tools provide IT teams the ability to optimize trunk lines to ensure your hotel has the correct trunk capacity, and to identify opportunities to reduce unneeded lines.

HotSpot Map

HotSpot MapProfitWatch's HotSpot Map provides you a visual tool to quickly determine where your calls are coming from, and where they are going. Each department can be reflected by it's unique color plot on the map, so you can quickly identify toll fraud and phone abase to unauthorized regions.

Call Tracking for Business

Hospitality Solutions

Real Time 911 Alerts Help Manage Liability for University

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Five Real Life Examples of Reducing Liability with Telemanagement


Metropolis makes the easiest and most robust call accounting product of any we could find...When we've needed Metropolis - they've been there. Midnight or mid day, and that's why we sell and support the ProfitWatch program." Jeff Tweddale, BookingCenter
This software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent." Joanne Walker, Pinehurst Resort
Call accounting data never looked so concise!" Communications Convergence Magazine
User friendly interfaces, low system requirements, easy to use reporting features are rivaled only by the excellent customer service..." Sandals Resorts
I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface." Troy Burke, Rosemont
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