Toll Fraud Notification
OfficeWatch’s easy to configure toll fraud alerts notify users of expensive or long duration calls to help control escalating telecommunications costs. Users are notified via pager and/or email, as well as on the main OfficeWatch screen (particularly useful for Enterprise users).
Pager and Email Alerts
With OfficeWatch’s pager and email alerts, users can be notified immediately of various alert conditions, such as 911 calls, PBX interface interruption, and expensive or long-duration calls.
Report Scheduler
All of OfficeWatch’s reports can be automatically generated on a daily, weekly, or monthly basis and directed to a printer, fax or multiple email addresses.
Account & Authorization Codes
Using account codes, OfficeWatch can allocate charges to specific clients or projects and apply charge limits to each code. OfficeWatch can also redirect phone charges to specific extensions based on users’ private PIN codes.
Billing
It’s easy to assign any combination of markups and surcharges to all types of calls using any one of the 25 customizable rate categories. Invoice reports may even include service charges such as telephone equipment rental fees.
With OfficeWatch Enterprise, users have the following added functionality via the Internet or LAN:
• Designate full or limited access to clients
• Create & view reports
• Hear 911, disk full, toll fraud and interface alerts in real-time
• Configure departments and extensions
• Add/change account codes
• Create invoices
• View Hotspot maps
• Analyze trunk traffic both graphically and statistically with TrafficWatch
• Collect and report on call data in multi-site environments
OfficeWatch for the Web allows users to…
• Monitor alerts
• Create & view reports
• Configure extensions & departments
• Add/change account codes
• Edit rates, mark-ups & surcharges
• View Hotspot maps
• Create invoices
…from any PC in the world with an Internet connection.
