The ability to add divisions and organizations helps larger businesses to:
• Better organize personnel and departmental reports
• Create accurate reports reflecting individual, group and departmental calling patterns
• Analyze detailed reports for every level of the entire organization
Service Charges
Allows users to track and report on call volume from frequent outside callers. Supports caller
I.D.
Caller Profiles
OfficeWatch allows users to easily bill for equipment rental and service charges such as voicemail and subscriber lines. Charges can then be automatically applied to invoices at the end of each billing period.
Hotspot
Maps
The unique OfficeWatch
maps are used to quickly spot employee telephone abuse
and aid in negotiating lower phone rates to certain regions
based on call frequency. To quickly create a mini-report
detailing the phone call in question, simply click on
the dot.
With
OfficeWatch Enterprise, users have the following added
functionality via the Internet or LAN:
• Designate
full or limited access to clients
• Create & view reports
• Hear 911, disk full, toll fraud and interface
alerts in real-time
• Configure departments and extensions
• Add/change account codes
• Create invoices
• View Hotspot maps
• Analyze trunk traffic both graphically and statistically
with TrafficWatch
• Collect and report on call data in multi-site
environments
With
OfficeWatch Multi-Site, users can:
• Track incoming
and outgoing calls from multiple locations
• Administer all call data from one main location
• Create reports, monitor alarms and view call data
from an unlimited number of remote client PCs on the network
