Metropolis Call Center Software
 
 

OfficeWatch is loaded with features that allow call centers to get the most from their call accounting system, including:

• Real-time incoming, outgoing and internal call tracking
• Detailed extension and departmental reporting
• Online help at each screen
Instant notification of expensive and/or long outgoing phone calls
Pager and email alerts for toll fraud, PBX interface interruption and 911 calls
Scheduled reports can be automatically emailed to multiple addresses
• Supports unlimited account & authorization codes
• Ability to import and export data
• 24/7 live technical support included for first year


 
 
 

 

Toll Fraud Notification
OfficeWatch’s easy to configure toll fraud alerts notify users of expensive or long duration calls to help control escalating telecommunications costs. Users are notified via pager and/or email, as well as on the main OfficeWatch screen (particularly useful for Enterprise users).

 

Pager and Email Alerts
With OfficeWatch’s pager and email alerts, users can be notified immediately of various alert conditions, such as 911 calls, PBX interface interruption, and expensive or long-duration calls.

     

Report Scheduler
All of OfficeWatch’s reports can be automatically generated on a daily, weekly, or monthly basis and directed to a printer, fax or multiple email addresses.

Account & Authorization Codes
Using account codes, OfficeWatch can allocate charges to specific clients or projects and apply charge limits to each code. OfficeWatch can also redirect phone charges to specific extensions based on users’ private PIN codes.

 

 

 

 


OfficeWatch Video:  Your Dashboard

Support
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24/7 Support from Metropolis Technolgoies

 

 

Purchase
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Purchase OfficeWatch

 

 


Point 'n' Click Installation Wizard
Installation is fast and headache-free using the step-by-step Installation Wizard. Simply select your PBX, choose your serial or IP com port, enter your desired departments, enter your desired price markups (if any) and you're ready to go!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Questions? Call us at 954-414-2900, or reach us via e-mail at info2012@metropolis.com for more information on our call accounting
solutions. For your free evaluation version, download OfficeWatch Call Accounting or download ProfitWatch Call Accounting today!
Metropolis Technologies Call Accounting Logo
6278 N Federal Hwy. #413. Ft Lauderdale, FL 33308 5580 La Jolla Blvd.San Diego, CA 92037
Phone: 954-414-2900 • Copyright 2012 Metropolis Technologies, Inc. All rights reserved.