OfficeWatch for Call Centers provides detailed call tracking and productivity statistics, as well as alarms for long duration, expensive, or suspicious calls to help call centers streamline their operations. The advanced reporting features help quality assurance teams gain insight into agent activity to determine which representatives are most productive. Automateable features also makes the software easy to administer, as reports can be scheduled for automatic delivery to key personnel via email, print, or saved to file.
What a pleasure! Love at first contact with their very friendly and knowledgeable sales department, excellent support and a product that is second to none...”Ross Alarm Service
911 Alert Notifications
Protect your most valuable resource: your employees. OfficeWatch's 911 alerting tool helps you filter true emergencies from misdials to aid in response time.
With detailed call statistics and volume graph indicators, staffing has never been easier. Use the call volume graph to gain insight into calling trends and forecast staffing needs.
Customized Alarms Set customized alert thresholds for calls over a certain duraction or cost, to prevent phone abuse and maximum agent performance.
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