AgentWatch is a real-time call center software solution designed to fit the needs of today’s small and medium sized businesses in single-site or multi-site environments. AgentWatch is web-based and provides customizable dashboards for supervisors and individual agents of in-bound and out-bound call centers. With the understanding that a lost call could result in a lost customer, AgentWatch focuses on delivering live views and statistics of agent and hunt group activity while sending customizable alarms to appropriate staff members if key performance indicators exceed user-defined thresholds.

AgentWatch is designed specifically to keep call centers or businesses in the path of delivering fast, reliable and efficient service in order to retain existing customers as well as acquire new ones. For these reasons customer-centric businesses must put even greater focus on the quality of service delivered through their call centers. AgentWatch empowers every supervisor to direct their workforce to produce valuable results such as reducing abandoned calls, increasing agent performance and monitoring an unlimited number hunt groups.

AgentWatch is extremely user-friendly and interfaces seamlessly with Avaya IP Office PBXs.

To learn more about AgentWatch for Avaya IP Office call:

(954) 414 2900