Hotspot
Maps
The unique OfficeWatch
maps are used to quickly spot employee telephone abuse
and aid in negotiating lower phone rates to certain regions
based on call frequency. To quickly create a mini-report
detailing the phone call in question, simply click on
the dot.
TrafficWatch
allows Enterprise users to:
• Efficiently
monitor call traffic and analyze trunk usage
• Create graphical and statistical trunk usage reports
• View graphical representations of daily, weekly
or monthly traffic
• Determine over or under usage of trunks
• Analyze daily, weekly or monthly calling patterns
• Export data to spreadsheets for additional analysis
• Decide upon the optimum allocation of telecom
resources and the most effective measures for saving money
With
OfficeWatch Enterprise, users have the following added
functionality via the Internet or LAN:
• Designate
full or limited access to clients
• Create & view reports
• Hear 911, disk full, toll fraud and interface
alerts in real-time
• Configure departments and extensions
• Add/change account codes
• Create invoices
• View Hotspot maps
• Analyze trunk traffic both graphically and statistically
with TrafficWatch
• Collect and report on call data in multi-site
environments
With
OfficeWatch Multi-Site, users can:
• Track incoming
and outgoing calls from multiple locations
• Administer all call data from one main location
• Create reports, monitor alarms and view call data
from an unlimited number of remote client PCs on the network
OfficeWatch
for the Web allows users to…
•
Monitor alerts
• Create & view reports
• Configure extensions & departments
• Add/change account codes
• Edit rates, mark-ups & surcharges
• View Hotspot maps
• Create invoices
…from
any PC in the world with an Internet connection.
Billing
It’s easy
to assign any combination of markups and surcharges to
all types of calls using any one of the 25 customizable
rate categories. Invoice reports may even include service
charges such as telephone equipment rental fees.
Caller
Profiles
Allows users to
track and report on call volume from frequent outside
callers. Supports caller ID.
