OfficeWatch
Call Accounting for Windows® is the perfect Windows-based
call accounting solution for call centers that wish to monitor
call volume and employee productivity. By tracking incoming, outgoing
and internal calls in real-time, OfficeWatch allows users to accurately
and reliably track customer and employee call activity. Over 100
comprehensive reports are included that detail specific extensions,
departments, longest calls, incoming calls and trunk usage. For
users who wish to simplify the reporting process, OfficeWatch's
Automatic Report Scheduler has the ability to email, print or
archive an unlimited number of reports automatically on an hourly,
daily, weekly or monthly basis.
For
added functionality, TrafficWatch is a sophisticated utility within
OfficeWatch Enterprise that helps users efficiently monitor call
traffic and analyze trunk usage. Interactive bar and line graphs
present users with up to the minute information on the number
of incoming and outgoing calls, and accurate trunk statistics
are provided to help users decide upon the optimum allocation
of resources and the most effective measures for saving money. |
