Improve performance with configurable call wallboards, KPI metrics, and live queue monitoring.
Keep your team informed with supervisor and agent dashboards.
Automate KPI alerts to notify staff whenever performance thresholds have been exceeded.
QLIVE's dashboard features include configurable tools to view the call data that matters most to your business. Display the performance of your queues, caller abandonment rates and agent activities with intuitive drag-and-drop navigation.
Easily manage your agents with at-a-glance dashboards that provide insight in real-time on the status of service levels, queues, and agent teams.
Your team receives instant feedback on their daily call statistics and trends with QLIVE Agent Dashboards.
QLIVE Wallboards help teams to visualize their performance with real-time data to motivate teams and monitor call center trends.
Multiple Wallboards can be used concurrently to display different queues or groups.
See live calls route through the queues and observe changes in agent activities in real-time, as they happen.
Get notified whenever your call center doesn't have enough agents available, when queues are backing up, or whenever your service level drops with customizable KPI Alerts in QLIVE.
You control your notification settings so supervisors can react to a situation before there is a problem.
Populate a notification on your screen or email your entire team. With QLIVE's notification tools, you can take a proactive approach and quickly make any necessary adjustments required to maintain your call center's service level goals.
Wallboards visually display real-time call center statistics, the health of queues, and agent availability.
View live agent activities and queue statistics to monitor trends and ensure proper staffing and service levels.
Create custom notifications to send alerts whenever service levels drop, queue times increase, or there are not enough available agents.
QLIVE is available starting at just 5 agents and integrates with most PBX systems including Avaya, Cisco, and others.
QLIVE provides real-time and historical reports so you can identify the source of higher abandoned calls rates, troublesome call patterns, and the efficiency of agents.
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