Intuitive navigation design and point-and-click fuctions make it easy for anyone to use our XT Solution within minutes.
Out of the box, Metropolis includes over 250 report templates to make it easy to review the key performance indicators you need.
Schedule reports for automatic delivery and setup custom notifications to gain visibility without managing the software.
For single-site, low call volume implementation up to high capacity global enterprise configurations with thousands of sites, XT is configurable to handle it all; and integrates seamlessly with Cisco Call Manager.
Reduce liability with site-specific 911, PBX offline, toll fraud, and custom threshold alarm notifications that are sent via screen pop-up, email, and even via text.
We are known for providing responsive sales, customer service, training, and technical support for your needs, on your schedule.
Gain valuable insight into the performance of your team with over 250 automatable report templates, hunt group reporting, inbound, outbound, and internal call details.
Motivate your team through monitoring and track their progress toward daily inbound or outbound call efforts, call duration, and ring time statistics.
Analyze the effectiveness of your marketing campaigns to generate inbound calls with DNIS call reporting.
Prevent callers from receiving busy signals and reduce trunk expenses by monitoring trunk capacity and right-sizing your voice network.
Easy-to-read graphical traffic report allows you to view trunk utilization and identify time(s) of the day when channels in each trunk at at capacity.
Consolidate and organize trunk/SIP information for concise ad-hoc or automated reporting.
Features such as toll fraud monitoring, call plotting, and custom alarming notify users of supicious and unauthorized usage to prevent future abuse. Plus site-specific 911 alerts keep you informed of emergency situations for quick response.
Notify key personnel via email, SMS text, and screen pop-up whenever an emergency call has been made.
Get alerted whenever suspicious phone activity is detected with toll fraud and custom alarming thresholds.