Recent Metropolis News


NOV 1, 2016 Whitepaper Released 'Call Accounting Best Practices'
Metropolis releases Call Accounting Best Practices Guide to help businesses gain ROI from call tracking solutions.
OCT 4, 2016 QLive Receives Second Innovation Award
Metropolis’ QLive Live Queue and Agent Monitoring Solution named as a recipient of its 2016 TMC Labs Innovation Award.
SEP 22, 2016 Metropolis Targets the Target Center
The Home of the NBA's Timberwolves and MNBA's Lynx selects OfficeWatch SL Call Reporting
AUG 22, 2016 QLive Receives 2016 Communications Product of the Year Award
“By leveraging the capabilities of their existing PBX, QLive is a game changer for the SMB market.”
JUL 28, 2016 XT is Compliant with Avaya Aura® Platform 7.0
“XT is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 7.0.”
JUN 16, 2016 New Features Rolled Out for QLIVE Users
“With the newest features release, users gain additional wallboard settings, more customization tools, and additional automation options for KPI triggers and call center reports.”
JUN 06, 2016 Metropolis is Tracking Avaya Engage Visitors
“The Avaya Engage show is being held this week at the Disney Swan and Dolphin Resort in Orlando, Florida.”
MAY 17, 2016 Metropolis Sponsors NEC Advantage Conference 2016
Will be Demonstrating New Solutions Designed for NEC Users.
APR 04, 2016 Call Center Monitoring Solution Bridges Gap for CUCM Users
QLIVE eases call center management with real-time wallboards and metrics for CUCM.
MAR 31, 2016 Avaya PCD New York Gets a Peek at New Call Center Product'
At the event, Metropolis Technologies will introduce an upcoming solution that helps call centers to manage the performance of their teams.
FEB 25, 2016 Metropolis Sponsors Avaya Partner Connection Day Orlando
At the event, Metropolis Technologies will showcase their Telemanagement, Call Reporting and Call Accounting solutions, as well as introduce a brand new solution that helps call centers to more easily manage the performance of their teams and agents.
DEC 22, 2015 Miami-Based Company Thwards Toll Fraud Hackers
A study conducted by the Communications Fraud Control Association (CFCA) in 2013 states that toll fraud costs global businesses $46.3 billion per year; a 15% increase from 2010. Direct Fragrance, a Miami-based distributor of imposter and designer fragrances, is no stranger to this activity...
NOV 9, 2015 Metropolis is Awarded 2015 UC Excellence Award
Metropolis Technologies announced today that TMC, a global, integrated media company, has named OfficeWatch XT a recipient of its 2015 Unified Communications Excellence Award presented by INTERNET TELEPHONY magazine.
OCT 28, 2015 RED Now Helps with E911 Compliance
Does your organization need an easier way to manage their site/location details and comply with E911 regulations? Metropolis Technologies’ newest enhancements to their RED™ emergency management and E911 solution do just that.
OCT 10, 2015 Three Reasons Schwaab Chose Metropolis' Call Reporting
“We are probably only using about 40% of [SL Professional’s Call Reporting] functionality right now. It offers a tremendous opportunity for us …."
SEP 1, 2015 Contact Center Migrates to XT Telemanagement
. After installation of XT, Serco gained insight into the path customers were taking to reach the agents, beginning in the auto attendant, by revealing vector routing information.
AUG 25, 2015 XT Receives Product of the Year Award
TMC named XT Telemanagement, an enterprise-level call analytics and reporting product, a 2015 Communications Solutions Product of the Year Award.
AUG 6, 2015 MMBS Switched Call Reporting to Metropolis’ OfficeWatch SL
MMBS required a replacement call accounting system that made it easy to gain insight into peak call volume times, call duration per employee, and more.
JUL 16, 2015 XT Telemanagement Hits a Home Run for Major League Baseball Team
To accomplish call tracking for all of their inbound and outbound customer interactions, the MLB franchise turned to OfficeWatch XT Telemanagement from Metropolis Technologies.
JUL 6, 2015 OfficeWatch SL Rated "Avaya Compliant"
OfficeWatch SL helps businesses stay informed of communication trends and optimize their voice network by providing detailed reports and custom notification tools so businesses can improve workforce productivity and reduce telecom-related expenses.
JUN 08, 2015 Metropolis Showcases Latest Innovations at Cisco LIVE
Metropolis is showcasing their enhanced call reporting and telemanagement solutions at Cisco LIVE, June 8th – 11th, 2015 in San Francisco, California at booth 3029. Cisco LIVE is Cisco’s annual IT and communications conference that brings together the nation’s top IT teams, developers, and telecom decision makers to gain knowledge, skills, and expertise on the Cisco technologies that will drive the future of communication.
MAY 26, 2015 Metropolis Advances Call Reporting for Cisco UC
Metropolis Technologies today announced the advancement of the reporting capabilities of their enterprise product, XT Telemanagement. These improvements make call trend visibility and usage analysis easier for Cisco UC users, as well as meet the reporting needs for customer service and call center environments.
APR 27, 2015 YMCA Utilizes ProfitWatch Call Accounting
The YMCA of the Rockies has a 108 year history of putting Christian principles into practice through programs that focus on building healthy spirit, mind, and body for all. They accomplish their goals by providing it all; countless hiking trails, roller skating, horse-riding stables, swimming, basketball, miniature golf, and over 1000 acres nestled within the Colorado Mountains. Their Estes Park Center is the largest family resort in the world with 228 cabins, ten lodges, three sites, and another five lodges and 58 cabins at their nearby Snow Mountain Ranch site.
MAR 27, 2015 Resort Upgrades to ProfitWatch Call Accounting
Along with all their visible improvements, Amara Cay also upgraded their internal systems including a new call accounting solution. Implementing ProfitWatch SL Call Accounting from Metropolis, the resort is now able to easily manage varied guest calling rates for the property’s guestroom suites, as well as automate daily reports of in-house call activity.
FEB 27, 2015 Metropolis Recruits Leading IT Placement Firm with New Call Reporting Subscription
“Metropolis had the best pricing and most convenient billing plan,” Oudine explained. “Of the [call accounting] companies that responded to my inquiries, several said it would take up to three weeks to implement a new system. With Metropolis’ OfficeWatch, it took no time at all.”
JAN 29, 2015 Casino Hotel Wins Big with ProfitWatch SL Call Accounting
With ProfitWatch SL, the Meskwaki management team will maximize their profits and reduce their costs by gaining more control over their voice network and call billing resulting in a big win for themselves and their guests.
DEC 22, 2014 OfficeWatch Tracks Inbound, Outbound, and Internal Calls for Hospital
OfficeWatch integrates with the hospital’s PBX system to provide alert notifications, reporting and analysis information on all inbound, outbound, and internal calls in order to help the hospital to reduce costs, identify trends, and limit liability.
DEC 8, 2014 Metropolis Listed as One of Top 20 Cisco Solution Providers by CIO Magazine
"The positioning is based on evaluation of Metropolis Technologies’ offerings of advanced telemanagement, 911/emergency management and call accounting applications."
NOV 21, 2014 Hotel Restyled by Oscar de la Renta Improves Call Billing with ProfitWatch
“The updated call accounting system was part of a larger renovation to the property…"
OCT 31, 2014 XT helps Sennheiser Increase Call Center Productivity by 50%
“The strength of XT is the cradle to grave reporting of the calls. If we have a dispute or customer complaint, we can simply input the phone number and get a resolution…"
OCT 3, 2014 Why King’s Hawaiian Implemented Metropolis’ XT Telemanagement
XT works with the existing phone infrastructure to reveal communication trends across the enterprise and empower businesses to make informed decisions.
SEP 25, 2014 Metropolis Adds Subscription Options for Popular Telemanagement, Call Accounting, and Emergency Management Solutions
New options make it easier for customers to gain visibility into their communication network without a large upfront expense.
JUL 29, 2014 Historic Hotel in Palm Beach County Chooses ProfitWatch Call Accounting
When it came time to upgrade their existing call accounting solution, The Breakers turned to Metropolis’ ProfitWatch Call Accounting.
JUL 17, 2014 East Meadow School District Saves $10,000 per Month with Avaya Phone System and OfficeWatch Telemanagement
Savings allows school to redirect funds on what really matters - their students and educational programs.
JUN 19, 2014 Metropolis Technologies and PhoneSuite Announce Interoperability for Hospitality
PhoneSuite, a leading provider of voice communication solutions for the hospitality industry, has completed interoperability testing of Metropolis’ ProfitWatch Call Accounting solution with their Voiceware PBX.
JUN 3, 2014 Metropolis Highlights their Latest Solutions in the 2014 HITEC New Product Showcase
Metropolis Technologies will be highlighting PWLite on Demand (POD), RED Emergency Management, and their new hosted ProfitWatch platform at HITEC 2014 in San Diego, CA from June 23rd - 26th.
MAY 15, 2014 Metropolis Announces Plans to Sponsor NEC Advantage Executive Conference
Metropolis Technologies will be sponsoring the NEC Advantage Executive Conference held in Nashville, TN from May 21st to 23rd, 2014 and demonstrating their new solutions designed to help NEC users to better understand how their voice network is being utilized.
MAY 8, 2014 Metropolis to Demonstrate New Telemanagement and 911 Solutions at Cisco LIVE
Metropolis [Booth 322] announced plans to demonstrate their telemanagement and 911 solutions at Cisco LIVE in San Francisco.
APR 25, 2014 Axiom Medical Improves Accountability to Clients with OfficeWatch Call Reporting
Solution Improves Ability to Troubleshoot Abandoned Calls and More
APR 2, 2014 Metropolis' OfficeWatch XT Telemanagement Now Rated "Avaya Compliant"
XT Enterprise Telemanagement is compliant with Avaya Aura Communication Manager
MAR 28, 2014 OfficeWatch Selected by Industrial Machining Company
Reduces Telecom Costs and Liability
MAR 26, 2014 The Housing Authority of DeKalb Selects OfficeWatch Call Reporting
Improves Customer Service and Operations
FEB 28, 2014 OfficeWatch XT Awarded Unified Communications Excellence Award
OfficeWatch XT Awarded for Innovation
FEB 14, 2014 Why the Kimberly Hotel Loves ProfitWatch
A Valentines Story
JAN 2, 2014 IPitomy Announces Interoperability of its VoIP IP PBX System
with Metropolis' Enhanced Call Reporting Products
DEC 18, 2013 Metropolis Announces End of Sale for Classic OfficeWatch and ProfitWatch
Suggests Migration Path to New Products
DEC 5, 2013 Metropolis Announces New Call Reporting Product
OfficeWatch SL Helps Small to Mid-Market Organizations Reduce Costs and Improve Productivity.
NOV 12, 2013 New Emergency Notification and Management Solution
Metropolis Technologies announces RED™, a real-time emergency incident management and notification solution for businesses.
NOV 04, 2013 Call Bill Back is a Slam Dunk for Orlando Magic with OfficeWatch Telemanagement
Team is Able to Provide Call Bill Back for Premiem Suite Guests.
OCT 31, 2013 Network for Good Unleashes Generosity with OfficeWatch Telemanagement
Call Reporting Improves Accountability to Partners and Donors
OCT 24, 2013 US Military Lodging in Japan Recruits ProfitWatch Call Accounting
ProfitWatch Call Accounting was Chosen to Provide Call Billing and Tracking
SEP 30, 2013 Hilton Los Angeles Chooses ProfitWatch for NEC Call Accounting
Hilton Los Angeles / Universal City chooses ProfitWatch due to its reliability and accurate bill back for phone calls.
SEP 23, 2013 XT Telemanagement Reduces Risk and Improves Visibility for ECRMC
XT for the Enterprise Helps Centralize Reporting for Multiple Medical Centers
AUG 27, 2013 ProfitWatch Rocks Hard Rock Hotel
When Hard Rock needed scalable call accounting, they turned to ProfitWatch
JUL 29, 2013 OfficeWatch Telemanagement Nails It
OfficeWatch is selected by a leading manufacturer of pneumatic tools.
JUL 18, 2013 OfficeWatch Provides Savings of 67%
“OfficeWatch is able to break down our long distance bill which is the variable cost we couldn’t get our hands on..."
JUN 25, 2013 Metropolis Announces Request Hospitality Line
The first product available in the Request product line is i-Guest, a mobile guest services platform.
JUN 21, 2013 New XT Products Available for Demo at MITEL BPC
Mitel attendees can view a demo by visiting booth 204 at the show. One lucky visitor will receive a Kindle Fire!
JUN 20, 2013 Metropolis Features XT at Cisco LIVE!
XT is a powerful telemanagement application designed for the enterprise to simplify the management of the communication system.
MAY 30, 2013 Metropolis Announces Prizes for Session Participants at IAUG 2013
Metropolis has been selected to present two educational sessions at the IAUG conference, as well as take part in IAUG Ignite!
APR 26, 2013 Metropolis to Participate in IAUG Ignite! Session with Avaya DevConnect
Metropolis is pleased to announce their participation in IAUG Ignite!, an educational session hosted by Avaya DevConnect at the IAUG Converge2013 event in Orlando, Florida.
APR 23, 2013 Metropolis Celebrates 20 Years of Call Tracking Solutions
Metropolis Technologies, developers of XT, OfficeWatch, and ProfitWatch, are celebrate their 20th anniversary in 2013.
MAR 28, 2013 The Nickelodeon Hotel Suites Chooses ProfitWatch CAS
ProfitWatch Call Accounting to work with new Mitel 3300 phone system for accurate guest call bill-back.
MAR 11, 2013 Metropolis Releases New Telemanagement Software at Enterprise Connect
The powerful telemanagement application simplifies the management of the communication system and increase voice network visibility.
FEB 19, 2013 Hotel Med Park Chooses CloudPM and ProfitWatch
Saves the property money and increases operational efficiencies.
JAN 16, 2013 OfficeWatch Chosen to Compliment Fonality Phone System
Reduced Telecom Costs and Improved Reporting for Government
DEC 19, 2012 Crimescene Information Chooses OfficeWatch for Call Tracking
  Improves Call Tracking and Streamlines Billing
NOV 30, 2012 Metropolis Technologies Launches Site Redesign
  Increases Accessibility and User Interaction
NOV 21, 2012 Luxury Cruise Liner Chooses ProfitWatch Call Accounting
Royal Caribbean Selects ProfitWatch for Celebrity Reflection
OCT 25, 2012 Keio Academy Chooses OfficeWatch
Improves Call Tracking and Simplifies Bill Back
OCT 12, 2012 Dealership Revs Up Sales with OfficeWatch
Cisco Call Manager Upgrade Lays Foundation
SEP 28, 2012 Metropolis Announces Plans for Cisco Collaboration Summit 2012
OfficeWatch will be demonstrated in the Technology Solutions Forum and a Kindle Fire will be awarded at the show
SEP 17, 2012 Metropolis' OfficeWatch Telemanagement Rated "Avaya Compliant"
Metropolis Solutions among the first for compliance on Avaya IP Office 8.1
AUG 30, 2012 OfficeWatch is Grade A With USDA
Chosen by USDA research office for detail call tracking and reporting options
JUL 24, 2012 ProfitWatch Call Accounting Meets Luxury Hotel's High Expectations
Trump Towers implements ProfitWatch for it's reputation and reliability
JUL 12, 2012 Metropolis and SCANNEX Announce Partnership
Compliment Metropolis solutions and adds protection against data loss
JUN 20, 2012 Pre-Release Peek of ProfitWatch XT Debuted at HITEC 2012
New features offer even more for hotels, casinos, and cruise lines
JUN 13, 2012 Metropolis to Exhibit at Mitel Business Partner Conference
Mitel attendees can view a demonstration of the new application by visiting booth 200 at the show
JUN 05, 2012 Metropolis Demonstrates New Telemanagement Solution at Cisco LIVE
Attendees receive a sneak peek of OfficeWatch XT
MAY 05, 2012 Metropolis Announces Prizes for Session Participants at IAUG 2012
Attendees of Metropolis educational sessions could win IPAD, Kindle Fire, or other prizes
APR 30, 2012 Metropolis Brings the UC Model Full Circle
Announces implementation into Netformx
APR 20, 2012 The Sheraton Downtown LA Chooses ProfitWatch to Improve Call Reporting
Needed advanced reporting capabilities with an easy to use interface
MAR 20, 2012 Metropolis Technologies Demonstrates Call Monitoring and Productivity Solutions at Enterprise Connect
OfficeWatch, ProfitWatch, and AgentWatch available for on-site demo
MAR 08, 2012 OfficeWatch Helps Grand Prairie School Districts Keep Students Safe
Advanced reporting, call tracking, and 911 alerts
FEB 28, 2012 Metropolis Chosen to Speak at International Avaya Users Conference
Selected to host two educational sessions at the event
FEB 21, 2012 Carlo's Bakery, Home of "Cake Boss", Chooses OfficeWatch Telemenagement
Solution is the icing on the cake to improve customer service
FEB 07, 2012 Medical Practice Solves Employee Productivity Issues with OfficeWatch
Saves money and creates a paper-trail with detailed call reporting
JAN 24, 2012 Retirement Community Chooses ProfitWatch to Improve Security and Expense Management
Tenant bill back is streamlined and residents are saved from harrassing calls

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