Fort Lauderdale, Florida (December 19, 2012): Metropolis, a provider of leading telemanagement and call accounting solutions, has been chosen by Crimescene Information, a national organization that specializes in receiving tips from community members on local crimes, to improve their call tracking and national segmentation as well as increase the efficiency of their billing operations.
Crimescene Investigators runs a 24-7 call center that processes hundreds of thousands of inbound calls per year and provides Crime Stoppers programs across the county with leads to support law enforcement. The La Porte, TX based center is operated by a 28-year police veteran, Sherman Moore. Technology is very important to Moore, and he ensures his center is equipped with the most cutting-edge systems available on the market, including telemanagement.
To streamline his billing for the call center, Moore searched for a call accounting system that would compliment his Avaya IP Office phone system and was able to easily identify calls originating from different regions of the country to best distribute tips and leads. After reviewing several options on the market, Moore chose OfficeWatch. Metropolis is a longstanding Avaya DevConnect Technology Partner, and OfficeWatch Telemanagement has successfully tested compliant with all Avaya phone systems.
Crimescene Investigators will be able to use OfficeWatch’s automated reporting tool to schedule invoices on a monthly, weekly, or even daily basis for delivery via email, saved to a file, or printed without having to tie up staff to pull the information. Additionally, confidentiality is an integral part of his organization, and OfficeWatch’s toll fraud alert system is able to notify him if there is any suspicious activity on his voice network.
For more information about Metropolis or OfficeWatch Telemanagement, please visit our website at www.metropolis.com
Metropolis is a progressive telemanagement solution provider that has designed, developed and produced cutting-edge software applications for all types of businesses since 1993, and is a longstanding Avaya Technology Partner. Metropolis’ products, including OfficeWatch Telemanagement, integrate seamlessly with Avaya solutions to provide detailed call tracking, productivity reports, expensive call alerts, trunk analysis tools, and emergency notifications. Headquartered in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale. For more information, please visit http://www.metropolis.com/avayacallaccounting.html
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Fort Lauderdale, FL 33304
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