Metropolis Flies High in The Caribbean with OfficeWatch XT and QLive

enterprise call accounting

Offering Telemanagement and Agent Monitor Systems for Outstanding Customer Service

Fort Lauderdale , Florida (Dec 8, 2016) - Metropolis Technologies, a provider of leading telemanagement, call accounting and agent monitoring solutions, has been chosen by Winair, a premier airline in the Caribbean region, that has demonstrated its excellence by providing safe and efficient air transportation for more than 50 years. Winair’s desire is to improve their call tracking and to monitor the efficiency of their team, contributing to their goal of offering an even better experience to their loyal clientele.

Winair offers daily connections from their main gateway, the Princess Juliana Airport in St. Maarten with flights to the islands of Antigua, Saba, St. Eustatius, St. Barth's, Nevis, St. Kitts, Dominica, Guadeloupe, Tortola and Puerto Rico. Winair has several agreements with various other airlines to make customers’ travel more comfortable with less hassle. The company also provides charter services to most islands in the North Eastern Caribbean and the team of employees is actively involved in training to ensure the highest level of safety and proficiency that is required. Technology is very important to Winair, and they carefully select it, including telemanagement as they are committed to the service, comfort, and safety they provide to their clients.

To streamline their call center, Winair searched for a call accounting system through their local phone vendor that would complement their Avaya IP Office phone system and was able to easily identify incoming calls and provide them with overall call visibility.  After reviewing several options on the market, the team chose OfficeWatch XT Telemanagement and also Metropolis’ latest product, QLive Agent Monitoring System, to track abandoned calls and live call activity.  Metropolis Technologies is a longstanding Avaya DevConnect Technology Partner, and OfficeWatch XT Telemanagement has successfully tested compliant with all Avaya phone systems.

For more information about Metropolis Technologies, OfficeWatch Telemanagement, or QLive Agent Monitoring System please visit our website at www.metropolis.com.

About Metropolis Technologies, Inc.

For over twenty years, Metropolis Technologies has provided advanced call accounting, 911/emergency management and telemanagement applications for businesses of all types in the US and abroad. Their easy to use applications provide advanced call notifications, over 250+ report templates, toll fraud detection and trunk analysis tools to help organizations reduce liability, increase revenue, minimize expenses and boost productivity.   For more information, please visit http://www.metropolis.com. or follow Metropolis on LinkedInTwitter, and Facebook.

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Contact Information

Phone: 954.414.2900

6278 N. Federal Highway, #413
Ft. Lauderdale, FL 33308
USA

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