Fort Lauderdale, Florida (November 21, 2012) – Metropolis Technologies, Inc., a leading telemanagement and call accounting solution provider, is pleased to announce that ProfitWatch Call Accounting was selected by Royal Caribbean to provide accurate tracking of guest calls for their newest luxury cruise liner, the Celebrity Reflection.
The Celebrity Reflection is the latest of Royal Caribbean’s heritage of award winning ships, and marks the completion of the Solstice Series. Like her sister ships, the Celebrity Reflection utilizes a Mitel PBX system, and needed a telemanagement solution that was able to provide automated reports of all calls completed from guest room cabins. Metropolis’ ProfitWatch Call Accounting for Hospitality was selected among multiple Mitel MSA partners due to its incredible ease of use, and its long standing history of seamless integration with Mitel systems.
ProfitWatch has been a leading call tracking and bill back solution for the hospitality industry for two decades. Report automation, toll fraud alarms, and emergency triple alerts are among its most popular features. In addition to centralized call tracking, ProfitWatch offers Royal Caribbean real-time alert notifications in the event an emergency call is placed aboard the ship, or in case the PBX or property management systems go offline.
For more information about Metropolis Solutions, visit http://www.metropolis.com
Metropolis Technologies is a long-standing MSA Developer Partner and has provided progressive telemanagement and call accounting solutions for cruise ships, as well as all types of businesses since 1993. Metropolis’ products integrate seamlessly with Mitel phone systems to provide detailed call tracking, productivity reports, expensive call alerts, trunk analysis tools, and emergency notifications. Headquartered in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale.
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