Fort Lauderdale, Florida (Nov 4, 2013): Metropolis Technologies announced today that the Orlando Magic has selected OfficeWatch Telemanagement to monitor the voice network in their arena and provide call bill back for their premium suite guests.
The 875,000 square foot Amway Center, located in downtown Orlando, has been home to the NBA’s Orlando Magic since its official opening in October of 2010 and includes over 20,000 often-sold-out seats, plus 60 luxury suites that hold up to 16 spectators each. Touting 14 playoff appearances in only 24 years, and an all-time roster that features some of the most notable players on record, Orlando Magic most certainly draws a crowd. With an influx of fans visiting the arena from across the globe, Orlando needed an efficient way to monitor the cost of incoming and outgoing phone traffic from their suites. Seeking a solution that would work seamlessly with their NEC SV8300 phone system, they selected OfficeWatch Telemanagement.
The flexible bill back features of OfficeWatch allow users to set their own mark-ups and surcharges, build custom rate tables, as well as specify VIP prices for special groups to accurately control and charge back phone call costs. Additionally, OfficeWatch includes a dynamic reporting module to allow customers to easily pull call volume reports, trunk capacity data, or one of over 200 other template reports in seconds with point-and-click ease. Reports can be scheduled for automatic delivery to key personnel so Orlando can easily manage the performance of their ticket agents without having to manage the software.
To learn more about OfficeWatch Telemanagement, visit http://www.metropolis.com.
Headquartered in Fort Lauderdale, FL, Metropolis Technologies has provided advanced call reporting and telemanagement solutions to provide visibility to businesses in the US as well as abroad since 1993. Customers such as the Washington Redskins, Miami Marlins, OKC Thunder, and San Francisco Giants have used Metropolis products to monitor the performance of their ticket agent and customer service teams, and oversee the health of their voice network. To learn more about Metropolis and how their solutions can improve the operations of your organization, visit http://www.metropolis.com or follow Metropolis on LinkedIn, Twitter, and Facebook.
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