Fort Lauderdale , Florida (July 17, 2014): Located on Long Island, NY, the East Meadow School District is comprised of nine schools in the heart of Nassau County that serve over 7,400 students. The district was spending a considerable amount of their budget and resources maintaining separate phone systems for each school without centralized visibility into their voice traffic, so they requested assistance from DJJ Technologies, a leading Avaya SMB Expert Reseller and Metropolis Technologies partner.
DJJ Technologies has been providing premier turn-key data, video, and voice solutions to customers across the United States since 1992, and has offices in New York, Arizona, and Florida, with their headquarter office located in Long Island. DJJ sets itself apart by providing businesses with comprehensive solutions, superior service, and support encompassing all of their customer’s technology demands.
After investigating the needs at East Meadow Schools, DJJ suggested the district utilize a centralized Avaya IP Office VoIP-based phone system including voicemail and telemanagement. This solution enabled the district to exploit their existing fiber ring intranet to transition their 535 copper phone lines into two T1 trunk lines, resulting in an immediate savings of over $10,000 per month.
Centralizing all of their solutions through DJJ has “…been a godsend!” exclaimed Jeanne Puma, Account Clerk for East Meadow Schools. “I have one point of contact, and when I call them for support they can see if the problem is the system, the wiring, etc, and send someone out. I don’t have to troubleshoot anymore; DJJ does it all for me.”
DJJ’s bundled solution allowed the district to not only reduce costs, but also gain visibility into their phone system’s usage with OfficeWatch Telemanagement from Metropolis Technologies. OfficeWatch integrates seamlessly with all Avaya phone systems to provide detailed call reporting, emergency call notifications, trunk analysis, and toll fraud alarms.
“OfficeWatch was a perfect solution for East Meadow Schools to compliment their new voice system,” explained Jim Amato, DJJ Account Executive. “Since the district was non-centralized, they had no data on their voice traffic volume and no way to forecast their future needs. Now they have an idea of not only their trunk traffic, but they also get managerial reports. They have even been able to run occasional detailed reports which uncovered ‘theft of services’ phone abuse that they were able to immediately rectify.”
Puma concurred, “In the past, we would receive detailed reports from [our phone carrier] that we manually had to go through to check on outgoing calls. Now we are able to monitor call traffic much more effectively.”
In addition to the cost savings provided from the toll fraud alarms, the district noted value in OfficeWatch’s 911 alerting feature. Puma described, “It is important that Central Administration is immediately made aware of any emergencies in all buildings across the district. This feature has proven invaluable.”
Thanks to DJJ’s voice network implementation, taxpayers can be assured that school administration has made best use of their tax dollars. As the needs of the East Meadow School District grow, their scalable telecom solution can grow with them, and the visibility provided by OfficeWatch Telemanagement will help them to forecast their future telecom needs. With the additional $10,000 per month saved from their operations costs, East Meadow Schools can redirect those funds on what really matters – their students and educational programs.
For more information on how DJJ Technologies can save your organization money, visit http://www.djjtechnologies.com.
For over twenty years, Metropolis Technologies has provided advanced call accounting, 911/emergency management and telemanagement applications for businesses of all types in the US and abroad. Their easy to use applications provide advanced call notifications, over 200+ report templates, toll fraud detection and trunk analysis tools help organizations reduce liability, increase revenue, minimize expenses and boost productivity. For more information, please visit http://www.metropolis.com. or follow Metropolis on LinkedIn, Twitter, and Facebook.
Since 1992, DJJ TECHNOLGIES has been a premier full service provider, specializing in “BEST OF BREED” solutions within the VOICE, VIDEO, DATA and SUPPORT arena. At DJJ we strive to exceed our customers evolving expectations by providing an array of cost-effective, collaborative and scalable solutions. Our corporate headquarters are located on Long Island, New York and regional offices located in NYC and Florida to provide closer hands-on support to our over 5,000 small, medium and enterprise business customers across the United States.
6278 N. Federal Highway, #413
Ft. Lauderdale, FL 33308
Metropolis Technologies Telemanagement and Call Accounting Solutions / Copyright © 2013
For a free evaluation, demo one of our call tracking systems today!.