Fort Lauderdale, Florida (April 30, 2017): Metropolis Technologies, a leading software development firm dedicated to improving the tracking and reporting of the voice network, released a paper today that explores the changes the Contact Center has undergone in recent years with the rise of new technology and how such technology is disrupting the space.
The paper, titled ‘5 Secrets They Don’t Want You to Know About the Contact Center’ reviews how the rise of the informal contact center brings the needs of contact center software to businesses of all sizes, even those not considered a call center environment.
About Metropolis Technologies, Inc.
For over twenty years, Metropolis Technologies has provided call reporting solutions for businesses of all types in the US and abroad. Their easy to use applications provide advanced call notifications, toll fraud detection and trunk analysis tools to help organizations reduce liability, increase revenue, minimize expenses and boost productivity. For more information, please visit http://www.metropolis.com or follow Metropolis on LinkedIn, Twitter, and Facebook.
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