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Sheraton Downtown LA Chooses ProfitWatch to Improve Call Reporting Abilities

Fort Lauderdale , Florida (April 20, 2012)Metropolis Technologies, Inc., a premier telemanagement and call accounting solution provider, is pleased to announce that the Sheraton LA Downtown Hotel chose ProfitWatch to improve their call reporting and billing capabilities.

The Sheraton Los Angeles Downtown’s newly remodeled hotel is located in the heart of the downtown financial district. When their existing call accounting system had become too expensive to maintain, Eric Gutierrez, Manager of Information Technology, reached out to Professional System Services (PSS) for a solution.

“They were not happy with their existing system. It didn’t have what they needed,” explains Marcia Suarez, President of PSS. “They wanted a newer system with more reporting details,” Suarez recommended ProfitWatch due to its ability to accurately charge back phone usage to guests, as well as its advanced reporting features such as trunk analysis tools, departmental and extension based reporting, and profit summaries. Additionally, ProfitWatch includes a customizable rate table that allows the Sheraton to run promotional discounts on guest or VIP rooms to encourage in-room phone usage.

PSS installed the ProfitWatch Call Accounting system to integrate with the Sheraton’s existing NEC2400IPX system then worked closely with Guiterrez to configure the system to their specific needs.

Suarez remarks, “I used to be a call accounting vendor on a unix system, now I am exclusively using Metropolis products…the ease of use is the reason.”

Guiterrez agreed that the application was very easy to use and stated he would recommend both ProfitWatch and PSS’ services to other hotels.

For more information about Professional System Services, please visit their website at

About Metropolis Technologies, Inc.

Metropolis Technologies, Inc. is a leading telemanagement solution provider for telecom management and call accounting. The company’s distinctive product offerings, OfficeWatch, ProfitWatch, and AgentWatch provide visibility through call tracking, robust reporting modules, expense management, and trunk analysis. Headquartered in Fort Lauderdale, Florida, Metropolis has provided solutions to businesses throughout North America as well as on a global scale since 1993.

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