Fort Lauderdale, Florida (March 28, 2014): With a fundamental focus on quality and safety, it is no wonder Laron Incorporated, an industrial machining and designing facility, chose OfficeWatch Call Reporting from Metropolis Technologies to enable them to streamline their operations by reducing expenses and minimizing liability with real time voice intelligence.
Laron has spent over 30 years perfecting their craft in machining, manufacturing, and industrial fabrication, and their business has continued to grow steadily necessitating the addition of several new locations in Arizona and Utah. After opening their latest facility in Salt Lake in early 2014, the company recognized a need for a call reporting solution to provide them insight into the way their employees utilized their existing Mitel communication network. After contacting Mitel for a recommendation and comparing their solution options, Laron chose OfficeWatch Call Reporting.
With over 200 report templates that can be scheduled for automated delivery to an unlimited number of users, OfficeWatch makes it simple for small businesses to manage the call activity of their employees without needing to manage their call reporting software. Laron can easily pull reports to include data filtering by call classification, call duration, call direction (inbound, outbound, internal), or call cost, as well as advanced reports detailing trunk line usage, DNIS call activity and many other choices.
The solution also features immediate alerts to notify managers of emergency calls, helping Laron to maintain a safe (and liability free) working environment. The triple alarm system includes location details to help staff quickly filter misdials from true emergencies, identify the emergency dialer, and expedite aid to anyone needing help.
As Laron continues to grow, Metropolis’ scalable OfficeWatch solution can grow along with them. Businesses can increase their OfficeWatch license extension count as needed, or add additional sites. With interoperability being a key foundation of the software, OfficeWatch can also handle configurations including multiple PBX brands.
Metropolis Technologies is a long-standing MSA Developer Partner and has provided progressive telemanagement, call accounting, and emergency management solutions for all types of businesses since 1993. Metropolis’ products integrate seamlessly with Mitel phone systems to provide detailed call tracking, productivity reports, expensive call alerts, trunk analysis tools, and 911 call notifications. To learn more about Metropolis, visit http://www.metropolis.com or follow Metropolis on LinkedIn, Twitter, and Facebook.
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