Fort Lauderdale , Florida (March 8, 2012)Grand Prairie Independent School District is not a stranger to call accounting and telemanagement solutions. After several years with an existing provider, Troy Duval, Voice Network Administrator for the district was ready for a change. He contacted a previous colleague of his, Christi Crumpton with TKO Telesystems, for advice on a system that would meet his needs and work seamlessly with his 4,000 extension Cisco IP phone system.
Their existing [telemanagement] solution was unstable and had become costly to maintain due to the support issues. They needed an application that was reliable, easy to use, and that could run as an active directory on a virtual machine; I suggested OfficeWatch.”Christy Crumpton, TKO Telesystems
Safety for their students, faculty and staff is always a top concern for school districts and in-room phone systems enable teachers to reach help if it is ever needed. OfficeWatch Telemanagement works with these phone systems to provide users with dynamic call tracking and reporting features, as well as offers 911 alerts, toll fraud notifications, VoIP hacker detection, and trunk analysis tools. The centralized reporting features allow Duval to trace suspicious calls, research frequently dialed numbers, and create a documented paper trail in the event the district has any issues or concerns.
After participating in a demonstration with Metropolis and TKO Telesystems, Duval was ready to move forward. “He was very happy with how the stats [in OfficeWatch] update in real time,” elaborates Crumpton. “The threshold in his prior software was too long and took several minutes to update.”
Upon receiving the appropriate key codes and user manual to the software, Duval chose to self-install the application into his 40 campus sites.
I have installed a lot of this type of software; this was by far the easiest to install and use.”Troy Duval, Grand Prairie School District
Grand Prairie has already had success with the 911 alert feature, as students are notorious for pulling practical jokes. OfficeWatch allows users to quickly determine where calls originate from with detailed location data that is sent immediately to users via email, text and screen pop-up when an emergency call is placed.
“We’ve had 911 calls that turned out to be pranks,” notes Duval, explaining how he was able to cancel emergency services after discovering the calls were not a true emergency. “We were able to call the extension back and inform the teacher that her students were using [the classroom phone] so she could better monitor them.”
TKO Telesystems offers a wide array of phone system products and services catered to the small, medium, and enterprise business customers. Their company mission is to provide turn-key telecommunications solutions provide their customers with increased productivity, profitability and ease of use. Headquartered in Dallas, TX, TKO serves clients across the Dallas-Fort Worth Metroplex, as well as nationally. For more information about TKO Telesystems, contact Christi Crumpton, Account Executive at 972.484.4900 x 302 or visit http://www.tkotelesystems.com.
Metropolis Technologies, Inc. is a leading telemanagement solution provider for telecom management and call accounting. The company’s distinctive product offerings, OfficeWatch, ProfitWatch, and AgentWatch provide visibility through call tracking, robust reporting modules, expense management, and trunk analysis. Headquartered in Fort Lauderdale, Florida, Metropolis has provided solutions to businesses throughout North America as well as on a global scale since 1993. For more information, please visit http://www.metropolis.com.
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