Fort Lauderdale , Florida (January 24, 2012)Metropolis Technologies, Inc., a leading telemanagement solution provider, is pleased to announce Cypress Glen Retirement Community’s decision to use ProfitWatch Call Accounting due to its ability to accurately track and bill back phone call expenses, as well as provide increased security with emergency notifications via email, text, and screen pop-up.
Cypress Glen Retirement Community is a continuing care retirement center situated in the heart of Greenville, NC which provides a home and services to approximately 300 residents. They offer residents a continuum of care from Residential Living to Health Care, which is comprised of a 30 bed assisted living healthcare center and a 30 bed skilled nursing center, as well as a free standing 12 bed Alzheimer’s and dementia care cottage. Concern for the welfare and on-going safety of the residents is Cypress Glen’s greatest priority. After implementing a campus-wide life line system in their Residential Living, which relies on the phone system to immediately summon help should a resident need assistance, it became necessary for Cypress Glen to obtain better control of their telephone lines by moving to PRI lines instead of the Centrex system they had in place. The community needed a solution that was reliable and stable. Cypress Glen chose to install a new Mitel Platform and ProfitWatch Call Accounting to implement the capacity and control needed.
As an addition to their lifeline system, Cypress Glen uses the emergency alert feature offered by ProfitWatch. Whenever 911 is dialed, ProfitWatch sends out immediate notifications to staff including location details of who placed the call. “One goes to the front desk, to the Director of Nursing, Security, our Social Worker, and myself; Our campus is quite large. With ProfitWatch, we get a heads up, even if the call didn’t go through the resident’s life line system. It is a very nice feature,” describes Anna Williams, Director of Communications for the community. The process of billing their residents for long-distance phone usage under multiple carriers had become quite overwhelming for the business office. “We became our own mini-phone company,” explains Williams. “We used to receive over 200 phone bills then would have to sort and copy them. Now our Accounting Director is able to do all of that through ProfitWatch.” ProfitWatch has over 200 on-demand and scheduled report templates built-in to the system that can be delivered on the screen, routed to a printer, saved to file, or emailed.
Another benefit of ProfitWatch, according to Williams, is protecting her residents from harassing and unwanted calls. “It is frustrating for anyone to receive an unwanted call, but imagine how it is for those with mobility limitations.” One resident received over twenty calls from a local non-profit within a short time period. “By the time the resident got out of the chair, the phone would stop ringing. We had to be able to stop those calls.” Williams used ProfitWatch to track down the organization and request they no longer call the resident. As added customer support, this benefit is now available from the community to all tenants, many of whom have used it to eliminate unwanted spam callers.
For more information about Cypress Glen Retirement Community, please visit their website at:http://www.cypressglen.org.
Metropolis Technologies, Inc. is a leading telemanagement solution provider for telecom management and call accounting. The company’s distinctive product offerings, OfficeWatch, ProfitWatch, and AgentWatch provide visibility through call tracking, robust reporting modules, expense management, and trunk analysis. Headquartered in Fort Lauderdale, Florida, Metropolis has provided solutions to businesses throughout North America as well as on a global scale since 1993. http://www.metropolis.com.
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